Consultant Information Technology

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Software Configuration Specialist
TYPE OF CONTRACT: Regular Consultancy (CST I)
UNIT/DIVISION: TEC Development and Delivery Branch (TECD)
DUTY STATION (City, Country): Remote
DURATION: NTE 31 December 2026

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Within the TEC Division of WFP, the CRM Competence Centre (CRM CC) is mandated to develop, build
and maintain digital solutions for Customer Relation and Case & Escalation Mgt.
Working on configuration and testing using Salesforce Platform to configure reports, objects, flows
and other functions, the Configuration Specialist will be instrumental in helping WFP deliver a GRC
system (and more in general, digital solutions) tailored to its unique environment. Working within a
small and focused team to understand user business requirements and direction of travel interpret
user requirements in the context of the overall system design and convert them into specific system
configuration designs and then implement, test and deploy. Reporting to the CC coordinator, and
working in close collaboration with the CC team and business counterpart, this recruitment will help
the organization in effectively managing CRM digital solutions for RMD and for other WFP functions.

ACCOUNTABILITIES/RESPONSIBILITIES:
1- Business Analyst and System Configuration:
• Work in close collaboration with Stakeholders convene meetings and workshops as
appropriate to discuss and document user business requirements, within the context of
the overall system design.
• Elaborate configuration designs to fit user requirements.
• Validate proposed configurations with stakeholders.
• Build and test, objects, flows, UI pages, reports etc. in-line with the configuration design.
• Maintain documentation of affected objects and elements to enable targeted and focused
deployment.
• Work with the colleagues in the CC, to coordinate deployments.
• Prepare technical documentation related to new configurations and developments

2. Salesforce Platform Functionalities
• Progressively Explore platform functionality and document potential opportunities for
using explored functionalities.
• Stay informed of upgrades and enhancements to Salesforce functionality.
3. Second Line Support
• Provide the 2nd line technical support to the R2 solution
• Triage support tickets – establish criteria for reproduction of defects – investigate causes,
develop fixes and/or workarounds as appropriate and coordinate deployment of fixes.
4. Risk Management & Surveys Roll-out
• In collaboration with the R2 Technical lead, and in coordination with the colleagues in
the CC, the role will be the principal configurator for both modules which will be
running at times in parallel.
• The role will need to work on both streams coordinating and providing assistance and
insight in terms of integration and common user experience.

DELIVERABLES:
• Up-to-date documentation on user requirements
• Relevant configuration design documents
• Documentation of user validation of designs and user acceptance of implementation
• Configured functionality as per design.
• Documentation reflecting platform functionality discovery.
• Up-to-date documentation of system issues, fixes and work-arounds.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education Advanced University degree in Computer Science, Information Systems or Engineering,
or First University Degree with additional years of related professional work experience and/or
training/courses.
Experience: Three to five years of postgraduate relevant experience in similar digital
implementation projects, with preferably experience in an international context.
• Knowledge of the Salesforce platform configuration
• Functional analysis
• Writing and debugging APEX code and SOQL language
• Writing and debugging code in JavaScript
• Complex systems configuration
• Reporting development skills
• Writing technical documentation
• Testing preparation and execution

KNOWLEDGE AND SKILLS:
Ability to work and deliver results within a highly complex organizational environment (i.e., with diverse team, matrix structure, highly evolving operational context and staff working hardship locations) and to plan and prioritize.
•Knowledge of risk management and/or GRC solutions, knowledge of Salesforce is preferable.
•Strong business acumen.
•Good communication skills and understanding of working with different cultures.
•WFP and/or UN system experience desirable.
Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.