Concierge Representative (Remote)

Envision Radiology is looking for a Remote Concierge Representative to join our team!
Monday - Friday 10:00AM - 6:30PM CST | Position Pay Range: $19.48 - $23.47

Summary/Objective

The Concierge Representative supports the Concierge Department and coordinates with referring physician groups to ensure smooth and expedited exam entry.

Essential Functions

1. Works Concierge Referral Group’s orders when received via fax or EMRs.

2. Performs order entry.

3. Obtains needed clinical records.

4. Works scheduling queues in an efficient manner and schedules and confirms patient appointments.

5. Other duties as assigned.

Competencies

1. Communication proficiency.

2. Ethical conduct.

3. Flexibility.

4. Initiative.

5. Time Management.

6. Thoroughness.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

• One plus year of customer service experience – healthcare preferred
• Proficient speed and accuracy with data entry
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor 

Education/Certifications:

• Minimum of High School Diploma or equivalent (GED) – continuing education preferred

Additional Eligibility Qualifications
None required for this position.

 Compliance

 Adheres to Envisions Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

 Company Benefits:

 Below is a list of benefits that are offered to employees, once eligibility is met.

•  Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating:  1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.