Concierge Agent

Join Our Team: Concierge Agent at 83bar!

Location: Remote

Are you passionate about making a real difference in healthcare patient experiences? As a Concierge Agent at 83bar, you are the crucial bridge between patients and vital health solutions. In this highly engaging role, you will manage dynamic inbound and outbound communications to support, guide, and follow up with patients, assisting with appointment scheduling, answering questions, and ensuring a seamless care journey. 

For select clients, you may also empower clinical trial participants by addressing study participation and reimbursement inquiries, as well as coordinating essential documentation with clinical study teams. While prior medical experience is a plus, your empathy, professionalism, and dedication to patient success are what truly matter!

Utilizing 83bar's cutting-edge software suite, you’ll interact across multiple channels including phone (VOIP), voicemails, email, and SMS. Whenever callers reach out with needs outside our direct scope, you'll seamlessly navigate them to the right resources using clear, established guidelines, ensuring every patient receives top-tier care and direction.

Key Responsibilities You’ll Own:

1. Deliver Exceptional Patient Care: Respond to patient inquiries with empathy, professionalism, and promptness in accordance with company standards.
2. Master Clinical Content: Become a subject matter expert on client-specific clinical programs and offerings.
3. Guide with Expertise: Utilize established scripting and best practices to guide conversations seamlessly.
4. First-Contact Resolution: Strive to resolve patient questions and needs during their very first interaction.
5. Accurate Documentation: Maintain precise, detailed call notes and update records effectively.
6. Data Quality Assurance: Verify patient contact details and correct any lead form submission errors.
7. Call Dispositioning: Accurately categorize call outcomes and reasons based on guidelines.
8. Feedback & Escalations: Track feedback or complaint calls systematically and escalate sensitive situations appropriately.
9. Collaborative Problem-Solving: Notify development and technical support teams of application bugs or system trends via Slack.
10. Self-Management & Growth: Take pride in your schedule adherence, quality delivery, and continuous professional development.

What You Bring to the Team (Required Skills & Abilities):

• A solid understanding of contact centers and their systems
• Excellent phone presence and effective problem-solving capabilities.
• Ability to work independently without excessive supervision in a work-from-home environment 
• Ability to learn quickly and adapt
• Excellent computer skills
• A positive and energetic attitude with a sense of urgency when appropriate
• Excellent written and verbal communication skills
• High attention to detail and accuracy.

Why You’ll Love Working With Us:

• Work From Home Flexibility: Enjoy working remotely from the comfort of your home office.
• Comprehensive Training & Mentorship: We invest in your success with structured onboarding, regular 1:1 coaching, and ongoing team support.
• Meaningful Work: Every call you make or take helps real patients navigate their healthcare journey with ease and confidence.
• Supportive Culture: Become part of a collaborative, energetic team that values clear communication, continuous learning, and celebrating wins together.

• Competitive compensation at $22.00/ hour.
• Monday-Friday schedule up to 25 hours
• 401 (k) with company matching.

If you’re a natural problem-solver who thrives in a dynamic remote environment, we want to hear from you! Apply today and take the next step in your healthcare customer engagement career with 83bar!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Remote (Eligible States: AL, AZ, CT, DE, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NC, NJ, OH, PA, SC, SD, TN, TX, VA, WI)