Community-Based Organization (CBO) Coordinator

Position Summary

The Community-Based Organization (CBO) Coordinator serves as a liaison between healthcare providers, community partners, and care teams to support care coordination and information sharing through Epic applications. This role is responsible for supporting the onboarding, training, and ongoing use of Epic Care Link and Healthy Planet Link while ensuring compliance with all privacy, security, and confidentiality requirements.

The ideal candidate will have experience working with community organizations, population health initiatives, care coordination programs, or healthcare technology platforms that facilitate communication and collaboration across the continuum of care.

Key Responsibilities

• Serve as the primary point of contact for Community-Based Organizations (CBOs) utilizing Epic Care Link and Healthy Planet Link.
• Coordinate onboarding, training, user access, and support for community partners.
• Support workflows that facilitate communication and care coordination between healthcare providers and community organizations.
• Assist users with system navigation, access requests, troubleshooting, and adoption of Epic community-facing applications.
• Collaborate with operational, clinical, and technical teams to optimize workflows and improve user experience.
• Monitor and maintain compliance with patient privacy, confidentiality, and data-sharing policies.
• Educate community partners on appropriate handling of protected health information (PHI).
• Participate in process improvement initiatives related to population health, care management, behavioral health, and social services programs.
• Support reporting, user audits, and compliance activities as needed.
• Document procedures, workflows, best practices, and training materials.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience supporting healthcare technology platforms or healthcare operations.
• Demonstrated expertise with:
  • Epic Care Link
  • Healthy Planet Link
• Strong understanding of healthcare privacy and confidentiality regulations, including HIPAA requirements.
• Experience working with community organizations, care management programs, social services agencies, or population health initiatives.
• Excellent communication, training, and stakeholder management skills.
• Ability to work independently while collaborating across multiple teams.

Preferred Qualifications

• Knowledge of 42 CFR Part 2 regulations governing the confidentiality of substance use disorder records.
• Experience supporting behavioral health, population health, care coordination, or social determinants of health (SDOH) programs.
• Familiarity with Epic Healthy Planet workflows and community partner engagement initiatives.
• Epic-related training, certification, or credentialing is a plus.
• Experience supporting user access management and compliance audits.

Desired Skills

• Epic Care Link Administration
• Healthy Planet Link Support
• Population Health
• Care Coordination
• Community Outreach
• HIPAA Compliance
• 42 CFR Part 2 Knowledge
• User Training
• Business Process Documentation
• Stakeholder Management
• Problem Solving
• Data Privacy & Security

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.