Communications Coordinator

Job Description

Title: Communications Coordinator

Reports to: Executive Lead, FLA OHT

Position Type: Part-time, 0.6 FTE (21 hours/week)

Salary: $29.14 - 34.28 hourly

Vacancy Status: New Vacancy 

Location: Remote

Overview

The Frontenac, Lennox & Addington Ontario Health Team (FLA OHT) is one of many Ontario Health Teams (OHTs) being built across the province with a goal of improving people’s access to more connected health and wellness care. OHTs will seek to improve the experiences of patients receiving care and of the health-care providers delivering the care, while simultaneously pursuing opportunities to streamline service delivery and create system efficiencies. For detailed information about our OHT, visit the FLA OHT website.

Position Summary

As part of the backbone operations team and supporting the FLA OHT Communications and Engagement Lead, the Communications Coordinator supports the overall communications function at FLA OHT. The Communications Coordinator is responsible for creating and editing content for FLA OHT communication channels and ensuring consistent branding standards across all internal and external communications platforms and media, and reports directly to the Executive Lead.

Key Responsibilities 

External Communications & Engagement

• In coordination with the Communications and Engagement Support Structure and Lead, support the development of FLA OHT bi-monthly newsletters: draft story ideas and conduct interviews with partners or community members, write, edit, and coordinate internal reviews and translation, publish and distribute using newsletter tools (Constant Contact).
• Build audience-focused, story-driven content that highlights progress, impact, and collaboration.
• Support content on the FLA OHT website, including content creation and updates, and events listings. May include maintaining a health and wellness promotional calendar.
• Develop and administer the FLA OHT social media strategy, including managing a social media content calendar, creating, scheduling and monitoring posts across FLA OHT’s platforms (Facebook and LinkedIn, Meta) and tracking performance metrics, including engagement to inform ongoing improvement.
• Develop media releases, online stories, key messages and other communications materials and disseminate to various audiences/outlets.
• Support translation coordination for bilingual (English/French) materials.
• Create, review and update promotional materials (flyers, digital materials, forms, etc.) to support quality, accessibility and brand consistency.
• Support the implementation of community and partner engagement strategies.
• Support the planning and execution of project-based communications campaigns tied to strategic initiatives (e.g., primary care access & attachment, HHR planning, chronic disease prevention and management pathways).
• Create visually engaging materials in Canva, such as posters, infographics, one-pagers, and slide decks, and event and campaign materials.

Internal Communications & Engagement

• Prepare and support internal (partner) communication pathways.
• Prepare and assist with presentations.
• Collaborate with team members and partners to promote events and activities through communications materials and platforms.

Additional Communication Responsibilities

• Participate in working group meetings (e.g., Communications & Engagement Support Structure, Community Council, backbone team, and project groups).
• Coordinate with internal and external partners to gather stories, approvals, and visuals.
• Work collaboratively across partners to reflect shared achievements and priorities.
• Support processes related to communications improvements (e.g., website, social media, and print materials).
• Ensure communications are congruent with AODA principles.
• Supports report writing and other organization-wide activities.
• Develop communications reports, as directed.

Organizational Responsibilities

• Comply with all relevant legislation and KCHC policies, including privacy laws
• Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs)  
• Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion
• Supports consistent application and development of KCHC policies and procedures
• Supports KCHC’s student and volunteer placement programs
• Promotes awareness of and participation in KCHC activities
• Demonstrated commitment to continuous learning and quality improvement
• On occasion, perform other temporary duties as required

Basic Education and Experience Requirements

• Relevant post-secondary diploma or degree in a relevant discipline (e.g., Communications, Marketing, Journalism, Public Relations, Digital Media).
• Minimum three years of work experience demonstrating skills that can be directly applied to the position.
• Willingness to become familiar with FLA OHT, its programs and current communications activities.
• Experience writing, editing, designing and disseminating high-quality content for publication in various formats
• Excellent and versatile writing skills; writes and edits to Canadian Press style and Canada’s plain language guidelines (CP Style certification preferred)
• Experience updating websites and using social media as a communications tool.
• Experience with media relations.
• Understanding of health system communications or public sector work (asset)

Knowledge, Skills and Abilities

• Self-starter with evidence of high levels of organization, attention to detail, and time management
• Experience with graphic design, layout, clear language, and infographics an asset.
• Ability to work cooperatively and communicate well in a team-based environment.

• Excellent written and digital communication skills. French language is an asset.
• Competence with MS Office programs, including Word, PowerPoint, and Outlook. Ability to use other communication tools/platforms, including WordPress an asset.

• Awareness of, and ability to support, provincial and federal privacy regulations and FLA OHT policies.
• Demonstrated commitment to continuous learning and quality improvement.
• Demonstrated ability to attend work regularly.

Other Requirements

• Current and satisfactory Criminal and Vulnerable Persons Check
• Ability to attend meetings and events in Kingston and Napanee, as required.
• Located in and eligible to work in Ontario.
• French language is an asset.

As a registered professional, to abide by and be accountable to the ethics and standards set out by the relevant regulatory body of the profession. All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with  other staff and clients.

At Kingston Community Health Centres (KCHC), we understand that the work of Equity, Diversity, Inclusion, Indigeneity, and Accessibility (EDIIA) is ongoing. We are dedicated to being accountable, transparent, and responsive to the holistic needs of the communities we serve. We will continue to listen, learn, and take meaningful action to ensure that our policies, practices, and services create an environment where everyone, regardless of their identity or circumstances, can thrive.

We actively encourage individuals from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, persons with disabilities, and those who identify as members of the 2SLGBTQI+ communities, to apply to KCHC. Our commitment to EDIIA is a living practice, one that evolves as we grow and learn together. We pledge to contribute to building a system that is equitable, diverse, inclusive, accessible, and welcoming for all. 

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require accommodation to fully participate in the hiring process, please notify Human Resources.

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4  www.KCHC.ca