Communication & Documentation Specialist – Digital Identity Services (Puerto Rico)

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RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Knowledge & Business Transformation (KBT) team is embedded within the Digital Identity Services (DIS) organization. The DIS Communication & Documentation Specialist will be a key member of the KBT team, leading multiple parallel customer-first initiatives while delivering high-quality Communications and user documentation. This role focuses on driving user engagement, providing guidance and support for standard practices, and transforming business practices to meet the organization's evolving needs.

What You Will Do

• Collaborate with internal and external cross-functional teams—such as leadership, project managers, stakeholders, developers, vendors, and business units—to align messaging and capture project objectives within Communications.
• Analyze project requirements to create and distribute tailored communications—such as emails and newsletters—that translate complex technical information into clear, user‑focused content with effective messaging that enhances understanding of systems or processes.
• Edit and proofread email Communications and Newsletters to ensure accuracy and alignment to the project scope.
• Review and update the team’s Standard Work to ensure process accuracy while maintaining internal templates and distribution lists to consistently reach the intended audience.
• Own and facilitate change management efforts by developing detailed documentation and clear Communications that outline new processes, while adjusting Communications based on project/audience needs.
• Partner with the Enterprise Services Communications teams to plan, create, and launch newsletters that effectively support program updates and organizational initiatives.
• Maintain, monitor, and evaluate existing documentation as needed to assess end-user feedback and engagement, ensuring materials remain effective, up-to-date, and aligned with organizational objectives.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
• Minimum 3 years of experience with writing formal Communications
• 3+ years of experience with Organizational Change Management (OCM) concepts
• Minimum 3 years of experience with writing technical end user documentation

Qualifications We Prefer

• Preferred experience with Jira and Digital Identity tools and practice are required
• Exceptional Communication, storytelling, and relationship-building abilities
• Strong attention to detail and business analytic skills
• Excellent judgment and discretion with sensitive materials and/or Executive Leadership stakeholders.
• Meticulous follow-through skills and ability to work to tight project timelines
• Ability to take full end-to-end ownership of Communication-related tasks from initiation to completion while communicating confidently with stakeholders and leaders of all levels.
• Proficiency with Microsoft Office products is required: PowerPoint, SharePoint, Excel, Word, OneNote, and Visio
• Practical knowledge of project management practices

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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