Commercial Paralegal

The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Primary responsibility is to support the Legal department and the business by managing incoming legal requests, helping move contracts from draft to signature, and keeping work flowing to the right people. Works directly with internal teams and external customers, using sound judgment to handle routine matters independently and escalating to an attorney when needed.

Key Job Responsibilities:

• Monitor and manage the general Legal inbox, responding to internal and external requests in a timely and professional manner 

• Answer general legal and contract questions, escalating to an attorney when appropriate 

• Triage incoming requests and direct them to the appropriate team members within and outside of the Legal Department 

• Receive and route service of process and other legal documents to the correct recipients, logging receipt dates and response deadlines 

• Support contract drafting, negotiation, and execution in partnership with the Commercial team, including preparing agreements from templates tailored to the business need 

• Review and propose revisions to agreements within established guidelines, with attorney review as required 

• Track drafts, redlines, approvals, and signature status to ensure agreements move from draft to fully executed copies 

• Assist with commercial escalations on existing accounts, independently handling routine matters and elevating complex or higher-risk issues to an attorney 

• Maintain the contract repository, including filing executed agreements and recording key terms such as parties, term, renewal, and notice dates 

• Administer the contract and matter management system, owning data entry, audits, and reporting rather than only using the system 

• Track contract renewal, expiration, and notice deadlines and alert business owners and attorneys in advance 

• Request and track supporting documents for agreements, such as certificates of insurance and signatory or entity information 

• Prepare and track vendor and customer setup paperwork, such as KYC-style forms and vendor onboarding documents 

• Support litigation hold, subpoena, and records request processes as directed by an attorney 
• Research legal topics and summarize findings for attorneys 
• Coordinate work with outside counsel and monitor outside counsel invoices and payments 
• Identify opportunities to improve contract templates, clause guidelines, and Legal intake workflows 
• Maintain version control of contract templates and conduct periodic audits of templates and contract files 
• Serve as support for the refinancing team, including gathering and organizing contract documents and tracking document requests 
• Serve as support for incoming legal mail distribution 
• Other duties assigned 

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program

Required Education & Experience:

• Paralegal certificate or degree, or equivalent combination of education and experience 

• 4+ years of paralegal or contract experience, ideally in-house or in a commercial setting 

• Paralegal certification (such as NALA Certified Paralegal or NFPA Registered Paralegal) a plus 

Required Knowledge, Skills, and Abilities: 

• Working knowledge of commercial contracts and general contracting concepts 

• Ability to read, analyze, and interpret commercial agreements and propose revisions within established guidelines 

• Strong written and verbal communication skills, with a customer-focused approach when working with internal teams and external customers 

• Excellent organization, attention to detail, and ability to prioritize in a fast-moving environment 

• Sound judgment, including knowing when to escalate 

• Ability to manage multiple requests and work both independently and collaboratively 

• Discretion in handling confidential and privileged information 

• Proficiency with Microsoft Office; experience with contract management, e-signature, or matter management tools is a plus