Commercial Operations Manager

Basic Role Summary:

Reporting to the National Sales Manager, this is a key role within the UK business responsible for driving commercial and operational excellence across the organisation. The role focuses on pricing strategy, commercial performance, supply chain coordination, and continuous improvement to support sales growth, margin optimisation, and efficient operations.

Location: Remote across UK.

As our Commercial Operations Manager, your key responsibilities will be as follows:

• Define and manage pricing strategy and market positioning across manufactured and third‑party product portfolios.

• Review margin performance and SKU profitability, implementing pricing and product mix actions as required.

• Execute annual and in-cycle price changes and ensure customer pricing files are accurate.

• Partner with Commercial Managers to support pricing decisions aligned to sales and margin targets.

• Lead demand planning processes to achieve OTIF delivery and cost efficiency targets.

• Manage stock forecasting, inventory control, and product lifecycle considerations including launches and short-dated stock.

• Participate in stock and S&OP forums, improving forecast accuracy with planning teams.

• Manage third‑party suppliers and warehouses to ensure competitive pricing and operational effectiveness.

• Develop and manage SOPs for rebates, ensuring accuracy, compliance, and timely customer payments.

• Maintain rebate frameworks, contract documentation, and governance across commercial agreements.

• Act as gatekeeper for commercial contracts, ensuring proper documentation, tracking, and renewal processes.

• Reconcile wholesaler rebates and claims, resolving discrepancies and reducing financial leakage.

• Own commercial reporting processes, delivering monthly reports on sales, margins, and business performance.

• Maintain opportunity tracking, support forecasting updates, and deliver actionable insights to stakeholders.

• Prepare annual budgets and support reforecasting processes with commercial leaders.

• Translate pricing, rebate, and market trends into accurate financial forecasts.

• Lead demand planning activities across UK operations, ensuring alignment between supply and commercial demand.

• Manage logistics coordination and ensure shipping compliance and documentation accuracy.

• Provide customers with regular sales data and reporting in line with agreed requirements.

• Drive continuous improvement initiatives across commercial operations, including automation and reporting efficiency.

• Support implementation of data, reporting, and BI solutions to enhance decision-making capabilities.

• Manage and develop relationships with wholesalers and external stakeholders to maximise commercial outcomes.

Qualifications and Experience:

• Degree or equivalent qualification; advanced qualifications or certifications desirable.

• 5+ years’ experience in commercial operations within animal health, veterinary, pharmaceutical, or similar sectors.

• Demonstrated experience in supply chain and logistics within an international wholesale environment.

• Strong experience with CRM/ERP systems (e.g., Salesforce) and market data tools.

• Advanced Excel skills and proficiency in Microsoft Office applications.

• Strong reporting, analytical, and documentation experience.

• Willingness to travel across the UK and Ireland as required.

Skills and Competencies:

• Strong commercial acumen with the ability to interpret financial and operational data.

• Proven ability to deliver sales, margin, and performance reporting.

• Strategic thinker with a continuous improvement mindset.

• Strong negotiation and stakeholder management skills.

• Advanced analytical and reporting capability with strong attention to detail.

• Effective communication and ability to influence stakeholders at all levels.

• Strong organisational skills with the ability to manage multiple priorities.

• Leadership capability with a focus on performance, accountability, and team development.

Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.