Commercial Logistics Representative, Global

What You’ll Do:

• Coordinate end-to-end logistics for medical device shipments supporting scheduled and urgent surgical procedures
• Plan, execute, and track domestic and international shipments of implants, instrument sets, and related materials using carriers, couriers, and 3PL partners
• Serve as a primary point of contact for Sales, Customer Service, Distribution, and field teams regarding shipment status, delivery timelines, and issue resolution
• Manage urgent, same-day, and expedited shipment requests with speed and accuracy
• Create shipping documentation, labels, commercial invoices, and customs paperwork as required for global shipments
• Monitor shipments in real time, proactively identify potential delays, and resolve issues before they impact surgical schedules
• Coordinate inventory movements between warehouses, hubs, hospitals, and physician offices
• Support returns (RMA) processing, product exchanges, and reverse logistics activities
• Maintain accurate shipment records and update systems (ERP/CRM) to ensure data integrity and audit readiness
• Build and maintain strong working relationships with carriers, freight forwarders, customs brokers, and internal stakeholders
• Collaborate cross-functionally with Sales, Operations, Quality, Finance, and Supply Chain to ensure seamless order fulfillment
• Identify process improvement opportunities to enhance service levels, reduce costs, and improve operational efficiency

What You Bring:

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 2+ years of experience in logistics, distribution, or supply chain coordination (medical device, healthcare, or regulated industry experience strongly preferred)
• Experience coordinating time-sensitive shipments and working with carriers such as FedEx, UPS, or specialized medical couriers
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills (written and verbal) and a customer-service mindset
• Proficiency with Microsoft Office (especially Excel) and experience with ERP systems (JD Edwards, SAP, or similar preferred)
• Attention to detail and ability to maintain accurate documentation
• Ability to work effectively under pressure and adapt quickly to changing priorities
• Knowledge of basic import/export or customs processes is a plus

Why VB Spine?

We believe in growing talent from within. At VB Spine, join a high-performing commercial and operations team where your logistics expertise will directly enable surgeons to deliver life-changing spinal care — ensuring the right products are in the right place at the right time.

Compensation:

Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay rate for this position is $72,800.00 annually, with potential for overtime, bonuses, and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, skillset, and market conditions.

Benefits include:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company