Commercial Lines, Inside Sales Agent (REMOTE)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Candidate must be able to work EST, CST, MST, or PST time zone as needed.

P & C License with ability to sell Commercial Lines preferred.

This is a remote position.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary

Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!

As an Inside Sales Agent you will contact agents or prospects to sell commercial lines of insurance and increase awareness of the Nationwide brand. You will have an opportunity to provide an extraordinary agency or customer experience of small commercial lines products in all states and segments via outbound telephone contacts, inbound phone calls, email, on-line chats, or internal transfers. We'll count on you to provide counseling on insurance needs and product availability, provide quotes, determine eligibility, and bind coverage after collecting all related underwriting data and information. You'll be trained in writing business property, business liability, worker's comp, business auto, commercial umbrella insurance and bonds.

Job Description

Key Responsibilities:  

• Responds to incoming calls/emails from commercial lines insurance agents or prospects and uses multiple internal and external resources and best practices to consult with and educate clients about coverage needs by performing duties such as: front end underwriting, risk assessment, financial analysis, and loss runs analysis in order to sell insurance. 

• Offers additional Nationwide Insurance products to provide all applicable discounts.

• Performs outbound calls and follow-up work to close the sale as stated in best practices.

• Solicits outbound potential agents or customers who did not purchase during initial inquiry to overcome objections and complete the sale.

• Interpret contracts and/or policy provisions for the most complex states in order to provide explanations and information to customers regarding coverage for all commercial and other product policies.  Determines and enters accurate information into all related systems.

• Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers, and selection standards; utilizes training and sales techniques to close the sale.

• Forwards potential customers to other Nationwide channels as appropriate. Answers questions, provides explanations, and makes recommendations to applicants regarding appropriate coverage for commercial policies, limits, deductibles; considers customer needs as well as company guidelines.

• Determines and enters rating information into systems; provides quotation and binds coverage within prescribed limits.

• Completes or collects necessary applications, forms and documents; issues conditional contact/binder within authority.

• Educates agent or customer on payment and audit process. 

• Assists and contributes to the team's quotas/goals by meeting individual quotas/goals, as well as unit/team goals.

• Maintains current understanding and proficiency in sales techniques and product offerings, keeps up to date with state guidelines, market conditions and competitors, and systems enhancements. Cross-trains on other products and lines of business.

• Serves as subject matter expert which may include system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers.  Participates in user meetings with IT, project team, and consultants. Assigned to miscellaneous projects.

May perform other responsibilities as assigned.

Reporting Relationships:  Reports to Supervisor or Manager. 

Typical Skills and Experiences:  

Education: High school diploma or equivalent; undergraduate studies preferred.  Continuing education as required by state(s).

License/Certification/Designation:  Prefer participation in professional insurance coursework. State licensing as required for commercial products. Associate must obtain the required state licenses within the time period designated by the business unit.  If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.

Experience:  Three or more years related work experience. Minimum 12 months successful sales experience.  

Knowledge, Abilities and Skills: Prefer exposure to telemarketing in an insurance agency or insurance call center environment. Advanced knowledge of or ability to learn quickly about commercial insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices. Possesses strong verbal and interpersonal skills to communicate technical insurance information to policyholders, agents, and others. Strong ability to influence prospective policyholders to select Nationwide products. Demonstrated ability to operate personal computer hardware/software in a WINDOWS environment.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrate the Nationwide Values.

Job Conditions:  

Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, non-standard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned. 
 
ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.  

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 06/19/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Inside Sales Agent - Commercial Lines : $46,345.00-$82,000.00

The expected starting salary range for Inside Sales Agent - Commercial Lines : $46,345.00 - $66,000.00