Commercial Coordinator

Job Summary:

Job Description:

Location: Aberdeen/Glasgow/Scotland Remote

What does the Company do?

DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies including Suntory Global Spirits, Bacardi, Campari, Wm Grant & Sons, Whyte & Mackay and Glenmorangie.

We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.

What is unique about the role/ Company?

• You will have the opportunity to work in a close-knit and experienced team, who will provide an excellent support network around you.

• You’ll not only get the opportunity to make a key contribution to the way we run our business locally, but you’ll also be able to navigate your future career within the wider Volaris Group globally – the best of both worlds we think!

• We offer a comprehensive on-boarding process, as well as access to experienced peers both locally and across the globe as part of the Volaris family – all with a view to helping you grow your career and perform at your best, both inside and outside of work!

What will I be doing day-to-day?

You will take ownership of the operational side of our sales and commercial process. This is not a cold-calling or target-driven sales role. Instead, you will focus on finding smarter, more efficient ways to work. We value people who are practical, curious and open to new ideas, including the thoughtful use of AI, to improve how we work and serve our customers.

You’ll work closely with our Managing Director and leadership team to:

• keep opportunities moving

• prepare proposals and contracts

• manage pricing and documentation

• ensure customers always receive timely, professional responses

There is real scope in this role to build your skills in AI and automation over time, including supporting more efficient quote generation and improving other areas of the sales and marketing process. This makes the role a strong fit for someone who enjoys continuous improvement and wants to help shape how we work as the business grows.

Your goal is simple: make it easy for customers to buy from us and remove administrative burden from our leadership team. If you enjoy structure, detail, writing strong commercial documents, and bringing order to complex deals, this role will suit you.

Your key responsibilities will include:

• Engaging with prospective customers within the distilled spirits market sector throughout the DRAMS sales cycle.

• Own the CRM ensuring you maintain accurate and up‑to‑date records of sales activities and the pipeline.

• Produce pipeline and forecast reports working with the Marketing Manager to progress opportunities. Ensure every opportunity has clear next steps and follow-ups

• Prepare full proposals and statements of work from scoping notes. Create quotes, pricing options and commercial packs.

• Draft and manage contracts (NDAs, MSAs, SOWs)

• Manage smaller services and change-request quotes

• Support the creation and delivery of sales presentations, product demonstrations, and proposal documents. Coordinate customer meetings.

• Support renewals, upsells and cross-sell opportunities

• Continuously improve our sales/commercial processes and templates

• Collaborate with marketing and customer success teams to ensure a seamless prospect-to-customer experience.

• Continuously build knowledge of DRAMS products, industry regulations, and customer pain points, carrying out desktop marketing initiatives to understand current market trends

• Stay up to date with industry trends and developments

• Perform any other reasonable duties as required by Management

What do I need to be eligible to apply?

• Strong communication skills – both written and verbal – with the ability to engage professionally with clients.

• Commercially numerate, comfortable with pricing

• Highly organised, disciplined approach with excellent time-management skills, strong attention to detail and the ability to manage multiple tasks.

• Confident using CRM systems and office software (e.g. Excel, Word, Zoho, Salesforce).

• Currently holds independent right to work in the UK.

It’s not a deal breaker but we would really like it if you also had:

• Knowledge of the distilled spirits industry would be a distinct advantage.

• Experience using AI tools

• Previous experience in bid / proposal management

• Experience in commercial operations, sales operations, professional services or consulting environments

• Experience in B2B and or software / technology environments

• Ability to work collaboratively as part of a small but dynamic sales team.

DRAMS reserve the right to enhance the criteria as necessary to facilitate the shortlisting process.

How do I apply?

If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process.

DRAMS is an Equal Opportunities Employer

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