Collections Specialist

About the Company 

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.  Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com. 

Purpose 

 
The Collections Representative is responsible for contacting customers with past-due accounts to secure payment and resolve outstanding balances. This role requires high-call volume, strong negotiation skills, and the ability to maintain positive customer relationships while meeting performance and cash collection goals. 

Key Responsibilities 

• Negotiate payments and secure payments to resolve outstanding balances. 
• Provide professional, courteous customer service while discussing sensitive financial matters. 
• Document all account activity accurately in the company’s computer systems. 
• Follow company policies and applicable regulations related to first-party collections. 
• Identify customer issues and recommend appropriate payment solutions. 
• Monitor accounts to ensure timely follow-up and payment resolution. 
• Meet or exceed established call volume, collection, and quality metrics. 

• Achieve a minimum of $5,000 in collected payments per week. 
• Make 110+ outbound and/or inbound calls daily to customers regarding past due accounts. 

• Collaborate with supervisors and team members to improve collection performance. 

Qualifications 

• High school diploma or equivalent required. 
• 1 – 2 years of experience in collections and or Sales 
• Strong communication, negotiation, and problem-solving skills. 
• Proven Ability to work in a fast-paced, high-volume call environment. 
• Advanced computer skills and experience with CRM or collections software required. 
• Ability to remain professional and empathetic during difficult conversations 
• Ability to negotiation and persuade customers 

Work Environment 

• Must be able to work in a Performance-driven environment with measurable call and cash collection targets 
• This is a 100% remote position requiring high internet speed. 
• This position offers and hourly rate and a weekly bonus based on collection performance 
• Monthly contests to encourage team building and drive results! 
• This is a full-time position working 40 hours per week.   

• Every employee is required to work one Saturday morning per month.  

• Current Shifts we are hiring for:  

• Monday – Friday (LATE SHIFT) 

• 10:30am-7pm ET and one Saturday a month 9:00 AM -1:00 PM ET 

• Monday – Friday (EARLY SHIFT) 

• 8am-4:30pm ET and one Saturday a month 9:00 AM -1:00 PM ET 

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.