Please mention DailyRemote when applying
Position: Collections Operations Manager
Location: Remote
Responsibilities:
- Manage day-to-day collections workflows in our CRM and ERP: statuses, triggers, automated sequences, communication templates, task routing - following and refining an established process.
- Execute collections strategy: segmentation of overdue accounts, contact cadence, escalation paths, settlement and payment-plan rules, based on company guidelines.
- Document process gaps and improvement ideas, and pass them to the development team as clear requirements for review and prioritization.
- Run regular reviews of overdue portfolios, prioritize recovery efforts, and report progress to senior management.
- Work closely with Customer Support and Operations to remove friction from the payment and recovery process.
- Escalate to third-party agencies or law enforcement when asset recovery or dispute resolution requires it.
Requirements
Requirements:
- 3+ years of experience in B2C collections, support, operations or relevant, with at least 2 years in a supervisory role.
- Comfortable working within a CRM or ERP (managing statuses, workflows, task routing).
- Comfortable with AI tools (Claude, ChatGPT, Cursor or similar).
- Fluent in English (C1 level); Russian is an advantage, not a requirement.
- Availability to work during US Eastern Time (ET) business hours.
Benefits
Working Hours:
- 40-hours per week (full-time)
Benefits:
- Opportunity to work remotely at an international level.
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