Collections Coordinator

The Hiller Companies, LLC has an immediate opening for Collections Coordinator.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:  The Collections Coordinator is responsible for managing and resolving account receivable balances within an assigned portfolio while ensuring the timely and efficient collection of debts owed to the company. 

Pay Range:  $23.00/hour - $26.00/hour.  The posted salary range reflects the anticipated hiring range for this position at the time of posting and is provided in accordance with applicable pay transparency laws. Actual starting pay will be determined based on job-related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations. Not all candidates will be hired at the top of the posted range.  The posted range reflects base salary only and does not include any applicable bonuses, commissions, overtime, or the value of employee benefits. Eligible employees may participate in the Company's benefit programs, subject to the terms and eligibility requirements of each plan.

Location/Schedule:  This position is a US-Based Fully Remote position, supporting Hiller locations in multiple time zones.  Must be able to commit to full time work schedule supporting office hours in the Mountain time zone.

Key Responsibilities:

• Communicate with customers via telephone and email about overdue payments in a friendly and professional manner, using tact and empathy to encourage customers to make payments while maintaining positive relationships. 
• Encourage customers to make online payments via website portal and provide guidance in navigating the system.
• Collaborate with internal teams to resolve billing discrepancies, address any issues affecting collections, and meet monthly collection goals.
• Conduct account reconciliations to make sure all outstanding balances are accurate in the accounting system and keep accurate notes in customer accounts. If any discrepancies or disputes are identified, resolve them quickly and efficiently.
• Work with reports on collections performance, overdue and aging receivables, and key metrics including Days Sales Outstanding (DSO), percent current, and bad debt reserves. Track any areas of improvement, report results to management and escalate problem accounts.
• Create awareness for opportunities to streamline the collections processes, boost efficiency, and continuously improve the customer experience.
• Stay informed on any changes in regulations to ensure that collections practices follow all legal requirements.  File bankruptcy claims on local jurisdictions as needed.
• While working on collections, maintain focus on keeping positive relationships with customers. Aim to resolve any issues and disputes amicably whenever possible. 

What We Are Looking For:

• High school diploma/GED required; Associate’s Degree in a business-related field preferred
• Minimum 2 years of Accounts Receivable and/or Business to Business Collections experience required.
• Demonstrated knowledge of and experience in collection of project management jobs that include retainage and progress billings preferred.  Strongly prefer candidates with prior exposure to contract collection, including liens and coordinating with law offices on accounts.
• Previous customer service experience, preferably in a technical or service-oriented industry.
• Basic knowledge of fire protection systems and services is a plus, but not required for consideration (industry training will be provided).
• Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities.
• Excellent verbal and written communication skills, including the ability to interact professionally with all levels of management.
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
• Must be a self-starter capable of adapting to meet fast paced and changing business needs.
• Demonstrated ability to function effectively in a collaborative, team-oriented environment.
• Must be able to work a schedule to support full time office hours Monday-Friday in the Mountain time zone.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Put People First, Empower the Branches, Earn Customer Trust, Embrace the Challenge and Act with Integrity.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education

• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.