Collection Specialist - Legal

Collection Specialist - Legal

Summary

This position works with our in-house law firm, Pucin & Friedland to collect on escalated accounts. Agents will work files to negotiate payment or move files forward either to close the accounts or send them to outside counsel.

Remote Legal Specialist Essential Duties:

Essential duties and responsibilities include the following. Other duties may be assigned at any time at company’s discretion.

• Negotiate payments with businesses holding outstanding delinquent accounts.
• Conduct outbound calls to assess financial situations, resolve disputes, and establish solutions with daily call volume goal of 100 calls per day.
• Use advanced skip tracing techniques as needed, to locate and contact debtors effectively.
• Must show urgency, overcome debtor obstacles, and secure resolutions through strategic communication.
• Utilize your investigative and analytical skills to review account details and tailor negotiation strategies.
• Must show ability to determine if debtors [businesses] will be a viable candidate for outside local attorney forwarding.
• Deliver top-tier service while maintaining quality, productivity, and professionalism at all times.
• Other duties may be assigned at any time at company’s discretion.

To thrive in this role, you will need:

• Commercial collections experience (minimum 2 years preferred). Legal collection a plus.
• Proven expertise in skip-tracing to locate hard-to-reach debtors.
• Familiarity with CUBS (CU EMULATE) software or similar tools (preferred).
• Knowledge of legal processes, judgements and lawsuits.
• Strong desk management; highly organized.
• Proficiency in Microsoft systems, including Outlook, Teams, and SharePoint.
• Strong communication, negotiation, and customer service skills. Ability to communicate with legal representatives firmly and professionally daily without intimidation.
• Analytical problem-solving ability and a knack for multitasking in fast-paced environments.
• A positive, results-driven attitude and the ability to foster team collaboration. Works closely with department and team members to learn and share best practices.
• Attend and participate in frequent meetings with management related to items such as KPIs, Scorecards, Call Recording, team meetings and unit meetings.
• Learn and utilize company resources and tools to collect funds in a legal and professional manner such as email, texting and use of the company’s document imaging system.
• Performs other duties assigned by supervisor, manager or department VP.
• Bilingual is a plus!

A successful Internal Candidate is someone who is in good standing and who shines in their role—demonstrating a strong track record, a positive attitude, with strong work ethics and commitment to excellence.

Caine & Weiner is committed to providing complete client satisfaction. We do this by hiring the industry’s most talented and conscientious people. We have the profession’s top team and are always looking for qualified individuals to join us.

Come see what we have to offer. We look forward to meeting YOU.