The Legal Forwarder manages a queue of accounts, assigns them to outside attorneys, and monitors legal progress to ensure aggressive pursuit of collections. They also coordinate legal strategies between clients and attorneys while negotiating payment arrangements and reporting results.
Negotiate payments with businesses on delinquent accounts, investigate account details, resolve disputes, and use skip tracing to locate debtors. Assess whether accounts should be closed or forwarded to outside counsel while meeting call-volume, service, quality, and productivity expectations.
The specialist will negotiate payments with businesses holding delinquent accounts and conduct outbound calls to resolve disputes. They are also responsible for using skip tracing techniques to locate debtors and maintaining high standards of productivity and professionalism.
