Collection Specialist

North Haven Solutions specializes in independent dispute resolution within the insurance industry. We support the resolution of complex account issues with a focus on accuracy, professionalism, and timely follow-through. This is an opportunity to join a team that helps move challenging cases toward clear, compliant outcomes while maintaining a high standard of service for all parties involved.

In this role, you will play an important part in managing sensitive collections matters and helping drive successful resolutions across a complex caseload. The position is well suited to someone who brings sound judgment, strong organization, and a steady approach to working with multiple stakeholders in a regulated environment.

Responsibilities

• Manage complex collections cases and efficiently resolve outstanding account balances.
• Review account records and identify appropriate strategies for successful resolution.
• Communicate professionally with clients, providers, and other involved stakeholders.
• Maintain accurate case documentation while meeting regulatory and operational deadlines.

Requirements

Required Qualifications

• Bachelor’s degree in business, finance, or a related field.
• 3+ years of experience in collections or accounts receivable.
• Experience maintaining accurate case documentation and managing complex caseloads while meeting strict deadlines.
• Experience with collections or accounts receivable platforms, including NetSuite, and strong Excel skills.
• Knowledge of collection regulations and dispute resolution procedures.
• Experience negotiating and resolving conflicts in a collections context.
• Experience working with clients, vendors, and providers in a collections setting.

Benefits

Join our team and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.