Collection Specialist

Job Title: Collections Specialist

Position Overview: The Collections Specialist assists in the collection and reporting of past due receivable balances to ensure timely payments. This role involves coordinating with the Senior Collector, Collection Supervisor/Manager, and other department Managers as needed.

Reporting Relationships:

• Reports directly to the Senior Accounts Receivable Manager, NA
• Direct Reports: None

Major Responsibilities:

• Monitor, collect, and maintain the North America accounts receivable portfolio.
• Provide timely, professional responses to the Field (Sales) and Sales Management to resolve collection issues and disputes.
• Coordinate the preparation of reports and participate in weekly and/or monthly LOB calls with Field and Sales management personnel.
• Review and analyze accounts receivable aging.
• Contact clients via phone, email, and formal collection/demand letters to follow up on the status of unpaid invoices.
• Negotiate, document collection status, and arrange payment schedules using the JDE system/Excel spreadsheet.
• Maintain frequent telephone contact with clients regarding questions concerning the status of their receivables.
• Prepare write-off recommendations, statements, and correspondence for sales and clients regarding the accounts receivable balances, often including charts and tables created through JDE.
• Process customer refund requests after determining their validity.
• Handle special projects as determined by Management.
• Perform other duties as assigned.

Required Experience/Characteristics:

• 3-5 years of high-volume corporate collections experience.
• Knowledge of billing and collections procedures.
• Accounts receivable knowledge/experience is a plus.
• Strong attention to detail and goal-oriented.
• Experience with JDE is a plus.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Detailed accounting and analysis experience.

Work Environment and Company Culture:

• This position is fully remote, allowing you to work from the comfort of your home.
• We foster a collaborative and inclusive work environment where every team member's contributions are valued.
• Our company culture emphasizes professional growth, continuous learning, and work-life balance.
• We encourage open communication and provide opportunities for team members to connect and collaborate virtually.
• We are committed to diversity and inclusion, ensuring that all employees feel respected and supported.