Coding Supervisor

JOB SUMMARY:

The Revenue Cycle Coding Supervisor is responsible for overseeing the daily operations of the coding team to ensure the accurate, timely, and compliant coding of patient medical records. This role provides direct supervision, guidance, training, and support to coding staff while monitoring productivity, quality, and compliance with organizational policies and regulatory requirements.

The Coding Supervisor works closely with Revenue Cycle, Compliance, Clinical, and Operational teams to address coding issues, support revenue integrity initiatives, reduce coding-related denials, and promote operational efficiency. This position assists with staff development, performance monitoring, workflow management, quality reviews, and implementation of coding processes and best practices.

This is a full-time, remote position.

JOB RESPONSIBILITIES

Leadership

• Provide day-to-day supervision, guidance, and support to coding staff.
• Monitor employee performance, productivity, attendance, and work quality.
• Assist with onboarding, training, coaching, and development of coding team members.
• Promote a culture of accountability, teamwork, customer service, and continuous improvement.
• Conduct routine performance discussions and provide timely feedback.
• Support employee engagement and participate in performance evaluation processes.
• Serve as a subject matter resource for coding staff and operational partners.

Operational Oversight

• Coordinate daily coding workflows to ensure work is completed accurately and within established turnaround times.
• Monitor coding queues, workloads, and staffing coverage to maintain operational efficiency.
• Review coding productivity and quality metrics and address identified performance opportunities.
• Assist with resolving coding-related issues, escalations, and workflow concerns.
• Collaborate with Revenue Cycle teams to identify trends affecting coding accuracy, reimbursement, and denials.
• Support implementation of coding procedures, standard work, and operational improvements.
• Communicate departmental priorities and workflow updates to staff.

Quality and Compliance

• Monitor coding accuracy and compliance with coding guidelines, payer requirements, and organizational policies.
• Participate in coding audits, quality reviews, and corrective action activities.
• Identify education opportunities and coordinate training to address coding trends and audit findings.
• Support compliance initiatives related to CPT, ICD-10-CM, HCPCS, NCCI, Medicare, Medicaid, and commercial payer requirements.
• Escalate significant compliance concerns or coding risks to leadership.
• Assist with implementation of corrective action plans and process improvements.

Reporting and Performance Monitoring

• Track coding productivity, quality, turnaround time, and audit metrics.
• Prepare routine operational reports for leadership review.
• Identify trends and opportunities for process improvement using available data and reports.
• Maintain departmental performance dashboards and monitoring tools.
• Support leadership with data collection and analysis for operational decision-making.

Vendor and Cross Functional Coordination

• Serve as a liaison between coding staff, operational departments, and external coding vendors as assigned.
• Monitor outsourced coding performance and escalate concerns to leadership.
• Collaborate with Revenue Cycle, Compliance, and Operations teams to support coding initiatives and issue resolution.
• Participate in meetings and projects related to coding operations and process improvement.

EDUCATION & LICENSURE:

• Associate or bachelor’s degree in health information management (HIM), Healthcare Administration, Business Administration, Healthcare Finance, Nursing, or a related healthcare field preferred.
• Equivalent combination of education, professional certifications, and relevant coding leadership experience may be considered in lieu of a degree.
• Certified Professional Coder (CPC), Certified Medical Coder (CMC), or equivalent coding certification required. Certification must be maintained in good standing and all continuing education requirements must be met.

REQUIREMENTS:

• Three (3) to five (5) years of healthcare coding experience required.
• Minimum of one (1) year of coding lead or supervisory experience preferred.
• Experience monitoring coding productivity, quality, and workflow performance.
• Experience conducting coding quality reviews, audits, or educational activities preferred.
• Strong knowledge of CPT, ICD-10-CM, HCPCS, NCCI edits, Medicare, Medicaid, and commercial payer coding, reimbursement, and documentation requirements.
• Demonstrated success leading remote teams and implementing organizational change initiatives. Lean/Six Sigma experience preferred.