Cloud Solutions Architect

 About Us 

ManageAmerica is the leading SaaS provider of property management software in the manufactured housing industry. Our vision is to fuel growth in the manufactured housing industry that expands home ownership possibilities. We are on a mission to provide unparalleled community management solutions so our partners can achieve scalable success, faster. We are positioned for growth-minded manufactured housing owners, operators, and investors. We enhance operations to create efficiencies that help our partners capture every dollar possible.  

We operate with a set of guiding principles that help us achieve our vision: 

Build Trust Every Day 

We’re reliable and authentic in each interaction – creating strong bonds with our customers and colleagues. 

Fuel Ambition 

We invest in team members who are dedicated to their ongoing growth as well as company advancement.  

Strive for Excellence 

We pursue every opportunity to improve our technology – harnessing innovation and adaptability to further our expertise.  

Commit to Each Other 

We value teamwork and support each other, knowing that’s what leads to amazing collaboration and service. 

About the Job 

We are seeking an experienced Cloud Solutions Architect to design, implement, and maintain the scalable, secure cloud infrastructure that powers our products. This is a critical role for the organization. The reliability, performance, and security of our cloud environment directly shape the experience we deliver to our customers. We welcome candidates with strong experience in Microsoft Azure or other major cloud platforms. 

You will work closely with engineers across both domestic and offshore teams to deliver high quality software solutions that improve the experience for property managers and residents. You will act as an influential technical leader, helping shape cloud and DevOps practices, mentoring team members, and driving complex initiatives across the organization. 

Key Responsibilities 

Architecture and Design 

• Design and implement cloud solutions using Microsoft Azure services for compute, container orchestration, and managed databases 

• Develop reference architectures and best practices for scalable, resilient, and cost-effective infrastructure 

• Lead architecture reviews and provide technical guidance to development teams 

• Create and maintain infrastructure as code using industry standard tooling
  Security and Compliance 

• Ensure cloud infrastructure design aligns with SOC requirements, including access controls, logging, monitoring, and change management 

• Implement cloud security best practices, including identity and access management, role-based access control, and network segmentation 

• Serve as the primary technical point of contact for third party compliance auditors, supporting audits, evidence collection, and remediation 

• Maintain documentation required for SOC audits, including system descriptions, data flow diagrams, and control mappings 

• Own security relevant configuration and controls for cloud infrastructure
  Infrastructure Support and Maintenance 

• Monitor virtual machine resource utilization, including CPU, memory, disk, and network performance, and take corrective action to address capacity or performance issues 

• Apply operating system and security patches to virtual machines at a regular cadence, minimizing downtime and disruption to production systems 

• Perform routine platform maintenance, including software updates, configuration changes, and health checks across cloud environments 

• Monitor system logs and alerts to identify and troubleshoot infrastructure issues before they impact users 

• Respond to and resolve infrastructure related incidents, escalating as needed and documenting root cause and remediation steps
  Operations and Reliability 

• Design for high availability, disaster recovery, and business continuity across cloud regions 

• Implement monitoring, logging, and alerting using industry standard observability tools 

• Optimize cloud costs through right sizing, reserved capacity, and governance policies 

• Support incident response efforts related to cloud infrastructure
  Collaboration and Leadership 

• Partner with engineering and leadership to align cloud strategy with business goals 

• Act as a liaison between internal teams and external compliance auditors 

• Mentor engineers on cloud architecture best practices 

• Communicate technical concepts clearly to both technical and non-technical stakeholders 

Required Qualifications 

• Bachelor's degree in Computer Science, Information Technology, or related field 

• 5+ years of experience designing and implementing solutions on major cloud platforms 

• Strong understanding of SOC requirements and experience supporting compliance audits, including working with external auditors 

• Strong cloud networking and systems administration skills, including experience with virtual networks, subnets, firewalls, load balancing, DNS, and server configuration and maintenance 

• Hands-on experience with identity management and security services 

• Experience with infrastructure as code tooling 

• Familiarity with CI/CD pipelines and DevOps practices 

• Strong understanding of encryption, key management, and secure data handling 

• Comfort owning security related decisions independently 

• Excellent communication and documentation skills 

Preferred Qualifications 

• Cloud architecture or security certifications from major cloud providers 

• Experience with hybrid or multi cloud environments 

• Familiarity with other compliance frameworks such as ISO 27001, PCI DSS, or GDPR 

• Experience with container orchestration platforms 

Supervisory Responsibility 
This position does not have supervisory responsibility.  

Work Environment 
This role operates in a fully remote work environment. This role routinely uses standard home office equipment and technology such as computers, monitors, keyboards, mice, and peripheral devices.  

Physical and Cognitive Demands 
The physical and cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

Cognitive requirements of this position are learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Physical requirements of this position are constantly operating a computer and other office productivity machinery such as keyboards, mice, and monitors.  

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Position Type/Expected Hours of Work 
Full-time, self-directed hours  

Travel 
This position does not require travel 

Work Authorization  
Must be able to show documentation that shows authorization to legally work in the United States of America. 

AAP/EEO Statement  
ManageAmerica provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.