Clinical Support Spec

Position: Clinical Support Specialist

The Clinical Support Specialist (CSS) partners with clinical and operational teams to complete a variety of functions that support the Monogram care model and excellent patient experience. The CSS interacts with patients and providers to ensure clinical needs are communicated and met. This individual is a vital asset to the clinical team, and guides patients to meet their preventive, chronic and acute care needs. The CSS reports to the Clinical Support Services Supervisor. This is a remote position requiring the ability to work independently and self-motivate.

Responsibilities

• Oversee and facilitate all Monogram clinician-driven orders including external referrals, prior authorizations, lab orders, prescriptions, durable medical equipment (DME), etc.
• Manage inbound and outbound medical record requests in compliance with HIPAA and organizational policies
• Retrieve, review, and upload medical records from external providers, hospitals, and health systems
• Extract and document pertinent clinical information including lab values, diagnostic reports, medication histories, and specialist notes
• Ensure accurate indexing, categorization, and entry of clinical documentation into patient charts
• Support clinicians by proactively identifying missing documentation or gaps in records
• Participate in special projects including data audits, reporting initiatives, and workflow optimization efforts
• Always maintain strict confidentiality and compliance with HIPAA regulations
• Meet productivity, turnaround time, and quality benchmarks
• Assist clinicians as needed

Position Requirements

• High school diploma or GED required
• Minimum of two (2) years working in the health care industry
• Medical Assistant certification preferred
• Demonstrated customer service and interpersonal skills
• Evidence of time management skills and attention to detail
• Technology proficient with the ability to learn to use a variety of software reporting
• Ability to prioritize, learn, and adapt quickly in a fast-paced environment

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – 20 PTO days, 7 paid holidays, and 1 floating day to make your own, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts 

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.  

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. 

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.  

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