Clinical Patient Service Representative (Bilingual) - Remote in Indiana

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

The IHC Patient Service Center is now recruiting for an experienced RN or LPN to join our team as a Clinical Patient Service Representative (PSR). The Clinical PSR works closely with front and back-office staff at the sites by providing customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, assist with referrals, Prior Authorizations and other patient care related paperwork.

Applicants who meet the following qualifications will receive consideration for this role:

• LPN or RN licensed in Indiana
• Lives in the state of Indiana
• Bilingual in Spanish

Corporate Hours of Operation

Monday - Friday, 8:00 am - 5:00 pm

IHC’s robust benefits and compensation package includes:

• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Clinical PSR role responsibilities include:

• Helps improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Sends and follows up on referrals, and completes Prior Authorizations (PA), Scheduling Diagnostic Imaging tests, and other patient care related paperwork.
• Works with management team to schedule appointments according to Patient Scheduling policy guidelines and health center needs.
• Processes appropriate patient paperwork in a timely manner.
• Educates patients regarding documents they will need to provide at the time of service.
• Accurately enters, maintains, and retrieves data on IHC’s Electronic Medical Records (EMR) system.
• Communicates appropriate diagnostic and clinical information with patients as needed.
• Communicates with patients care team as necessary.
• May assist with contacting patients for reminder calls and follow-up.
• May assist with pre-chart preparation; proactively contacting patients to schedule appointments based on scheduling guidelines and policies to increase health center efficiency and productivity.

Required skills:

• Demonstrate proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
• Follow established routines, requiring occasional modifications in procedure.
• Recognize, troubleshoot, and/or alert others to potential scheduling conflicts or problems.
• Take initiative; prioritize, organize tasks and time; follow up.
• Speak professionally over the phone.
• Demonstrate high detail orientation and accuracy.
• Perform responsibilities accurately, efficiently, and timely.
• Demonstrate knowledge of standard office practices and procedures.
• Able to juggle multiple requests and meet multiple deadlines.
• Demonstrate office equipment and computer skills, including data entry.
• Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.

Requirements

• Must be an LPN or RN with a valid Indiana license.
• Bilingual - must have Spanish communication skills.
• One (1) year of prior experience in an office or health related position preferred.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.