Clinical Operations Manager

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. 

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.  

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values: 

• Clinical quality 
• Integrity 
• Service excellence 
• Teamwork 
• Accountability 
• Continuous improvement 
• Inclusion 

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.    

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will. 

This position is remote but requires extensive travel, with up to 70% of your time spent visiting SCAH facilities and attending sponsored events. Candidates must prepare to travel frequently to various locations, as on-site presence is critical to the role’s responsibilities listed below.

Regional Operations Partnership 

• Direct support of approximately 10-15 SCAH facilities or up to 2 regions
• Conduct routine meetings with regional operations leads to ensure coordination and communication of clinical-quality initiatives  
• Present clinical data for regional MORs 
• Participate in MAP process at the facility level 

 Accreditation and Regulatory Readiness Support 

• Assist with access to NHSN, DPH regulatory reporting platforms, etc. 
• Ensure access/use of SCT core compli Regulatory & Accreditation support platform  
• Act as liaison with SCAH teammates in and outside group to consult and share resources, policies and tools and knowledge  
• Forward new requirements, bills, etc. from compliance to facilities  
• Assist with coordination of activities for facilities adopting MCN policy platform 

Safety Event Management 

• Assist/Activate Apparent Cause Analysis (ACA) Process 
• Assist/Activate RCA process (3 mtgs) – provide guidance for entering and closing out RCA files 
• Educate facility leaders on strong and sustainable action items to drive patient safety. 
• Review all submitted variances to ensure appropriate classification and severity level assignment.  Follow up with facility leaders to educate and support corrections. 
• Provide guidance for state reportability and confirm completion where applicable. 
• Assist as needed with compiling/analyzing safety event data. 
• Consider events requiring potential safety event alerts/broader notification across system. Develop content for safety alerts. 

Ongoing Quality and Performance Improvement 

• Educate facility CLT on Insight Clinical Dashboards, PRA reports, clinical outcomes, CQI, etc. Provide reminders and periodic checks. 
• Ensure facility CLT knowledge of yearly requirement for PI projects – provide education when applicable. 
• Provide review and consult on facility Quality/PI/IC plans 
• Provide guidance and education on setting up Quality Program/IC Program with access to clinical toolkits 
• Assist with access to resources (successfully completed PI projects, educational material on ten-step process, etc.) and provide educational series as applicable 
• Partner with Regional Quality Leaders to drive regional clinical quality engagement  

CEO and Clinical Leadership Support 

• Partnered/leveraged in the interview process for new clinical leaders and CEOs 
• Provide support to DON/new Clinical Leader post-FLO with regular cadence of follow-ups and review of outstanding items 
• Partner with facility leadership to address culture of safety opportunities and help identify action plans where needed to drive sustainable change 
• Provide onsite support to help facility CLT navigate process improvement and drive teammate buy in. 
• Field questions around building performance improvement plans for clinical teammates. 

• Leadership/supervisor experience with oversight of daily operations, managing relationships and change management in healthcare setting preferred.
• Licensed Registered Nurse with training and experience working in the ambulatory surgery center (ASC) industry preferred.
• Proficient in the use of select Microsoft Office applications; i.e., Word, Excel and PowerPoint or other database management applications. 
• Requires public speaking skills and ability to deliver effective presentations and education to groups of clinicians and SCAH Leaders. 
• Possess excellent written and oral communication skills.