Clinical Education Specialist – Public Safety

About 410 Medical, Inc.

410 Medical, based in Durham, NC, is developing and distributing innovative products that help improve resuscitation of critically ill patients. 410’s products are designed to  enable clinicians to more effectively and efficiently respond to patients with septic shock, hemorrhagic shock, and other conditions that require controlled, rapid volume resuscitation.

Position Summary:

The Clinical Education Specialist (CES) is a clinically led role embedded full-time within the Public Safety Triangle Team.  Training and education are critical to the success of LifeFlow and our customers. The Clinical Education Specialist (CES) has primary responsibility for educating LifeFlow users, potential users, employees and partners. During education, the positive relationships that the CES develops with providers will also play a key role in standardizing and expanding LifeFlow use. Training will require significant travel and cover multiple shifts, including some nights and weekends. The ideal candidate will be based on the East Coast of the United States.

Duties and Responsibilities:

Training & Education

• Conduct LifeFlow training for civilian and military prehospital providers (i.e. paramedics, firefighters, corpsmen, combat medics, physicians) at LifeFlow accounts, delivering consistent, high-quality training using established materials and protocols.
• Customize training approaches based on account-specific needs, culture, and clinical workflows to maximize learning outcomes.
• Conduct LifeFlow training and other LifeFlow-related on-boarding for 410 employees, consultants (including 1099 educators) and distributors.
• Identify classes, labs, clinical instructors and simulation centers to get LifeFlow into and educate on device and volume resuscitation.

Documentation & CRM

• Log all customer-facing activity in HubSpot: in-person visits, training sessions, calls, virtual meetings, emails, and demos
• Timely and complete documentation of details related to education, user and potential user interactions and feedback in CRM (for self and 1099’s). 
• Proactively communicate with territory team on scheduling, account feedback, and challenges or roadblocks that need to be addressed for an account to actively use LifeFlow

Sales & Account Partnership

• Work closely with Director of Public Safety and Clinical Sales Specialists to expand LifeFlow awareness, proficiency and utilization in targeted accounts to drive standardization.
• Align on account priorities, scheduling, call plans, and field activity
• Identify and cultivate relationships with Super-Users and practice influencers across accounts to build champions for LifeFlow adoption.
• Provide meaningful insights to the sales team about potential users, barriers to standardization, account readiness and expansion opportunities.
• Expand education and awareness in target accounts by identifying and building relationships with practice influencers across the account.

Key Performance Metrics:

• PRIMARY: Sales quota achievement (% to goal)
• Days in field per week (minimum 3, target 4)
• HubSpot documentation quality and timeliness
• Overall performance and coordination of the Territory Triangle Team

Skills / Qualifications:

• Paramedic or Registered Nurse with flight or prehospital experience required 
• 5+ years clinical experience in a high volume, ALS level 911 system or flight program.  Critical Care experience strongly preferred
• Familiarity with the prehospital setting and navigating fire and EMS agencies
• Excellent clinical educator; 2+ years clinical education experience preferred
• Strong communication skills; ability to convey ideas in a clear, concise manner
• Demonstrated ability to quickly develop positive relationships with new people
• Engaging personality and passion for sharing knowledge with others
• Passionate, positive, collaborative approach to work
• Strong customer-service focused work ethic
• Detail-oriented, including planning and record keeping
• Ability to retain focus on key priorities in a dynamic environment
• Ability to independently resolve challenges and proactively identify implementation barriers

Other requirements & details:

• Education & training will cover all shifts
• Significant travel involved, including a few weekends. up to 75% travel
• Ability to carry detail bag weighing up to 25 lbs.
• Ability to stand or walk i at meetings and conferences for 6–10 hours per day
• Must be able to meet facility credentialing requirements in order to provide training products in  the Fire/EMS setting  or hospital environment (need all applicable vaccines)
• Maintain professional and clinical continuing education, licensure and credentials
• Must be based on East Coast of United States

For More Information, visit www.410medical.com

410 Medical is an equal opportunity employer. As such, we provide employment opportunities without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, military service, or other characteristics protected by law.