Clinical Document Specialist

Overview

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us- Health, Dental, Vision, Disability & Life Insurance, and much more- 401K Retirement Plan (with company match)- Tuition, Professional License and Certification Reimbursement- Paid Time Off, Holidays and Volunteer Time- Paid Orientation and Training- Established in 11 states- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits. 

Responsibilities

The Clinical Document Specialist (CDS) collaborates with Providers to ensure patients’ records are processed accurately and efficiently. The CDS reviews, prioritizes and prepares appropriate information for clinical teams. Although the CDS does not interact with patients directly, the CDS plays an integral role in the care of the patients by providing the care teams with timely and actionable information that leads to patient well-being.

Essential Duties and Responsibilities

• Reviews and applies appropriate document label according to HCMG guidelines.
• Properly directs documents to appropriate team to maintain quality patient care. 
• Investigates and addresses duplicate documents to maintain operational efficiency and reduce downstream duplication of work
• Prepares documents by entering demographic and visit data from the patient chart and annotating for easy completion by clinical teams. 
• Ensures documents are complete and accurate and sent back to the sender when necessary.
• Investigate and respond to questions about document status and process.
• Handles requests for chart notes to maintain patients’ continuity of care.
• Prioritizes document processing to ensure urgent clinical documents are handled efficiently.
• Handles incoming and outgoing Home Health and Hospice documentation utilizing SutureSign software.
• Updates EMR to reflect appropriate certification periods dates for home health and hospice care based on documentation received. 
• Meets established department metrics and KPI’s.
• Gains working knowledge of the EMR system and external partners to enable more accurate processing of documents.
• Handles incoming and outgoing calls related to Home Health and Hospice documentation.
• Maintains open lines of communication with all members of the healthcare team.
• Supports mission, vision and core values which include but not limited to delivering compassionate support, attention and assistance to patients, families and members of our team.

Qualifications

REQUIRED Knowledge, Skills and Experience

• High School diploma
• Six (6) months experience in data entry/office support, health care preferred
• Experience with Microsoft Office (Word, PowerPoint, Excel, Outlook, Adobe PDF)
• Time management skills and the ability to multi-task
• Ability to effectively communicate and work with providers and staff
• Ability to abide by HCMG Work from Home Expectations
• Ability to work independently with minimal supervision

Preferred Knowledge, Skills and Experience

• Completion of a Medical Terminology course
• Experience working with Home Health and Hospice documents.
• Familiarity with CMS guidelines regarding Home Health and Hospice
• SutureSign experience

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