Clinical Care Coordinator - RN

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra is looking for a Clinical Care Coordinator RN (Remote within Florida) to join our growing team.

Job Summary

As a Clinical Care Coordinator RN, you will play a pivotal role in ensuring seamless care coordination and advocacy for patients enrolled in the care management program. In this role, you will act as a trusted patient advocate, facilitating immediate communication between patients and providers to ensure timely access to necessary care and resources.

Leveraging your clinical expertise, you will conduct comprehensive medical record reviews, applying appropriate criteria in alignment with contract requirements. Utilizing critical thinking and sound decision-making, you will assess medical necessity while maintaining productivity goals and quality assurance standards. Additionally, you will ensure compliance with NCQA, URAC, and other regulatory guidelines, contributing to the highest standards of patient care.

*To qualify for this position, candidates must reside and work remotely within the State of Florida. The work schedule is Monday through Friday from 8:00 AM to 5:00 PM Eastern Time. Candidates must also have access to reliable, high speed internet and a dedicated, private, and secure home workspace that supports productivity and confidentiality.

Responsibilities

• Ensure the responsible and comprehensive delivery of services to enrollees, supporting high-quality patient care. 
• Conduct initial assessments for supervisor/lead evaluation to determine appropriate case manager or health coach assignments.
• Actively participate in interdisciplinary team meetings, collaborating on assessments and care coordination to ensure optimal patient outcomes.
• Proactively contribute to quality management program activities, supporting the Health Services team in delivering high-performance outcomes.
• Assist in achieving and maintaining accreditations for designated programs by ensuring compliance with regulatory standards.
• Provide education, guidance, and resources to beneficiaries, families, and providers to promote informed healthcare decisions.
• Review and interpret patient records, applying established criteria to assess medical necessity and appropriateness of care. 
• Determine approval or escalate cases to a physician consultant when necessary, ensuring all decisions—including denials—are clearly documented with sufficient rationale.
• Accurately abstract and document case data and medical information using appropriate review tools in a timely manner.
• Ensure the accurate and timely submission of all administrative and review-related documentation to the appropriate parties.
• Conduct ongoing reassessments of the review process, identifying opportunities for improvement and implementing necessary changes.
• Build and maintain positive, professional relationships with internal and external stakeholders to facilitate effective care coordination.
• Stay up to date by attending training sessions and scheduled meetings, applying the latest policies and procedures in clinical reviews.
• Maintain strict confidentiality of medical records by adhering to HIPAA regulations, using secure systems, and safeguarding sensitive information.
• Utilize professional communication—both verbal and written—following Acentra Health's policies, procedures, and guidelines.
• Actively cross-train to support other contracts within the Acentra Health network, ensuring a flexible workforce that adapts to client and consumer needs.
• The list of responsibilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.

Required Qualifications/Experience:

• Must have an active, unrestricted Registered Nurse (RN) Florida state license and/or Compact State Clinical license. 
• 2+ years of pediatric experience, demonstrating expertise in pediatric care.
• Graduate of an accredited nursing program resulting in a diploma, associate, bachelor’s, or master’s degree in nursing.
• Strong clinical assessment and critical thinking skills, enabling effective patient evaluation and care coordination. 
• This role requires fingerprinting for the state of Florida.
• Valid driver's license (Occasional driving within the State of Florida may be requested but not required).

Preferred Qualifications/Experience:

• Proficiency with computer systems, including care management applications, internet-based tools, and Microsoft Office applications such as Word and Excel.
• Experience in medical record abstraction and review, including knowledge of medical record organization, medical terminology, and disease processes.
• Knowledge of public sector health coverage systems, including Medicare and Medicaid.
• Knowledge of current URAC and NCQA standards, compliance requirements, and best practices.
• Excellent verbal and written communication skills, including proficiency in telephonic interviewing and the ability to effectively engage patients, providers, and other stakeholders.
• Comprehensive understanding of care management principles, ethics, service delivery standards, and patient-centered customer service practices.
• Strong organizational and prioritization skills, with the ability to manage workloads efficiently while maintaining quality standards.
• Ability to accept and apply feedback professionally to support continuous improvement in performance and productivity.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”