Clinical Care Coordinator I

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Clinical Care Coordinator is responsible for managing a caseload of clients, documentation and charting in electronic health record, communicating with multidisciplinary teams, educating community on available programming, and ensuring adequate patient care, with a main focus on veterans, military and their families receiving quality outpatient counseling services. They also review recommendations from the patient's mental health care providers and coordinate treatment and community resources available to the patient through the Military Services program and partnered organizations.

Military cultural competency and a well-developed understanding of community resources for outpatient counseling is crucial. The care coordinator should be engaging and energetic while maintaining professional relationships with the community they will serve and are capable of engaging the Veteran and civilian community using a variety of modalities including online, virtual, and in- person means.

Compensation: This is an entry-level position with a starting pay rate of $18.00 per hour. Candidates with substantial directly related experience may be considered for a higher starting rate based on qualifications and experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

• HIPAA Compliance: Perform all duties within HIPAA regulations.
• Policy Implementation: Implement policies and procedures across the enterprise.
• Care Coordination: Engage and link referrals for outpatient counseling services with providers across the US and abroad using shared-decision making model to ensure patient care meets individualized needs and program contractual standards.
• Patient Safety: Conducting follow-up calls to assess risk level for individuals who have indicated history of suicidal ideation, provide safety management as necessary, and deliver timely referrals for services
• Credentialing: Contribute to the management of  resource database and provider network credentialing
• Admissions and Treatment Authorization: Authorize outpatient treatment services as per program specific protocols.
• Communication: facilitate communication and collaboration among diverse community settings as well as across both internal and external teams involved in patient’s care. Demonstrate adaptability and active engagement as a team player
• Outreach: Increase positive awareness of Centerstone Military Services in diverse community settings and the mission to empower veterans and their families to thrive; Connect with local and national organizations with complementary and similar resources to help shape specific Centerstone programs.
• Engagement: Drive eligible patients and their families to utilize Centerstone's programs while also identifying and addressing barriers to engagement.
• Program Development: Assess programs to determine efficacy and areas of improvement.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Strong communication skills, both written and verbal
• Punctual and dependable with meetings, deadlines, and administrative task support
• High level of customer service skills and professional etiquette and conduct professional follow ups with leadership, patient base, and stakeholders.
• Ability to work both independently and as an engaged member of a team through attendance at weekly team huddles, monthly team syncs, and 1x1 supervision. 
• Familiar with current social media platforms.
• Excellent analytical and organizational skills.
• Ability to problem solve complex issues and deliver effective decision making.
• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments and interventions
• Therapeutic skills and knowledge of EBTs.
• Working knowledge of Microsoft Office [specifically Excel], Adobe, and Zoom software applications.
• Excellent analytical and organizational skills.
• Ability to problem solve complex issues and deliver effective decision making.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments and interventions

QUALIFICATIONS

Education Required:

• Bachelor’s degree in Social Work, Psychology, or a related field.

Experience Required:

• Military affiliation required. Candidates must be a current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member.
• General office experience or behavioral health experience.

Preferred:

• Experience with community outreach, resource navigation, and referral services preferred.
• Experience establishing relationships with community organizations and connecting individuals to appropriate resources is a plus.

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.