Clinical Applications Team Leader - WH US West Zone

Clinical Applications Team Leader, Women's Health Ultrasound, West

Territory: Western United States

Travel: This position requires up to 75% travel which may include some weekends

Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Role Description

The Clinical Applications Team Lead, Women’s Health Ultrasound manages their assigned territory while mentoring and supporting the regional Clinical Applications team. This role collaborates closely with the Clinical Leader on daily scheduling, team development, and customer support, and partners with Direct Sales Representatives and Dealer Partners to drive growth for Samsung Women’s Health Ultrasound. Combining technical expertise, leadership, and strategic planning, the Team Lead enhances team performance, improves customer satisfaction, and supports organizational objectives. Acting as a mentor and point of escalation, this leadership position ensures consistent, high-quality clinical application support across the region.

Key duties and responsibilities, other duties may be assigned:

Customer Service, Sales & Marketing Support

• Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Gather and communicate voice-of-customer insights to inform business decisions.
• Provide product performance and user feedback to the Product Management and sales team to align performance and development with market needs.
• Represent the company at scientific meetings and trade shows.
• Maintain clinical responsibilities to AE and customers within their territory.
• Ensure escalation situations are managed and resolved promptly and professionally.

Reporting and Administration

• Assist in providing management clinical metrics that support investment requests and document CAS productivity.
• Responsible for booking travel and filing expense reports in a timely manner.
• Assist in generating Clinical Applications Reports (Monthly/Quarterly activity reports) within region as needed by Clinical Leader.

Customer Site Support

• Respond promptly to customer requests and allocate resources effectively to meet their needs. 
• Apply engaging and effective teaching methods to maximize customer satisfaction and ensure optimal product utilization in both clinical and educational settings. 
• Assist with basic on-site troubleshooting to resolve service-related issues quickly. 
• Serve as a strategic liaison for the local team, supporting high-level demonstrations and competitive installations within the region.

Conduct & Personal Development 

• Maintain current knowledge in relevant clinical and technical fields. 
• Represent the company professionally and maintain a positive attitude.
• Complete all required training courses and maintain all required certifications.
• Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
• Manage time effectively and make sound business decisions.
• Follow all company policies regarding travel, expenses, and equipment handling.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• BA/BS preferred, RDMS required, Fetal Echo registry preferred.
• 5-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.
• Skilled in 2D, 3D and Color Doppler across applications.
• Experience supporting Women’s Health Commercial Market.
• Prior commercial experience as a Clinical Applications Specialist preferred.
• Strong market knowledge and competitive mindset. 
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Strong leadership, excellent verbal and written communication skills, and presentation skills required.
• Must be self-driven to optimize performance without the need for extensive supervision.

Computer & Analytical Skills

• Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome

Competencies

• Attention to Detail: Maintains accuracy and thoroughness in all tasks and deliverables.
• Clinical Communication: Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders. 
• Organizational Skills: Prioritizes and manages multiple tasks to ensure consistent productivity and timely results. 
• Team Collaboration: Builds and sustains strong working relationships; contributes positively to a collaborative environment. 
• Reliability: Dependable, punctual, and committed to meeting deadlines and performance goals. 
• Problem Solving: Evaluates situations, identifies key factors, and makes sound decisions under pressure. 
• Self-Motivation: Proactively seeks opportunities for learning and professional growth; leverages available resources for development
• Adaptability: Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.

Physical Requirements

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds 
• Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when traveling
• Must be able to stand for long periods of time (8-15 hours) for multiple days
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft 
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.