Client Support Specialist (US)
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AI Summary
About Careology
Careology blends clinical precision with consumer-grade design to deliver connected, personalised, proactive care - all through one AI-powered platform. We support patients, caregivers and care teams, enabling everyone to act with confidence and have real clarity behind every decision.
We are a growing health technology company with an international team, and we are now expanding our US client support capability to match the growing demand for our platform across the States.
\nThis is an exciting opportunity for a highly motivated graduate to join Careology at an important moment in our growth. As a Clinical Support Associate, you will be the first point of contact for US-based clinical teams: nurses, patient coordinators, oncology staff and others who use the Careology platform day-to-day and need fast, reliable support when something isn't working as expected.
You don't need a clinical or technical background, what matters most is clear communication, sound judgement, and the ability to understand a problem quickly. You'll work closely with our wider team to make sure every client team feels heard and helped without delay.
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Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours
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Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team
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Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice
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Resolve non-technical queries independently, drawing on product knowledge and good judgement
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Log, categorise and track issues to help the team identify patterns and improve the platform over time
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Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence
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Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones
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A recent graduate looking for a meaningful first step in a fast-growing health tech company
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Excellent written communication skills. You write clearly, concisely and with warmth
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Strong common sense and the ability to understand a problem quickly, even when it's not fully formed
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A calm, organised approach - you can manage multiple conversations at once without losing focus
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Genuine curiosity and a willingness to learn how a complex product works
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A passion for getting things right for people, you take pride in leaving every interaction better than you found it
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Reliable and self-motivate, you can work independently in a remote setting during set US business hours
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An appreciation that behind every ticket is a clinical team under pressure, and a desire to help make their day a little easier
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A degree or experience in healthcare, communications, business, psychology or a related field is a plus, but not required
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A fully remote role based in the US, full-time at $40,000–$45,000/year
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Real responsibility from day one, you will be a meaningful part of how Careology shows up for its clinical clients
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Direct exposure to a UK-headquartered health technology company operating at the intersection of AI, oncology and patient care
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A supportive, close-knit team that takes quality and compassion seriously
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Regular check-ins and mentorship to help you grow in the role
- A pathway to a meaningful career at the intersection of oncology, AI and digital health. Where the work you do genuinely changes outcomes for patients and the people who care for them.
Where This Can Take You
This role is designed as a launchpad, not a stepping stone you're expected to rush through. Here is what a longer journey at Careology or beyond could look like:
Senior Client Experience & Account Management
As you deepen your product knowledge and client relationships, you become a trusted advisor — owning accounts, spotting opportunities to improve outcomes, and being the voice of US clients in product decisions.
US Operations & Market Growth
With the US being a key growth market for Careology, someone who understands the landscape from the ground up is invaluable. There is a natural path into coordinating our US expansion, building processes, and helping shape how we operate in the market.
Clinical or Product Partnerships
The experience of sitting between clinical teams and a complex platform gives you a unique lens. This role can open doors into clinical success, healthcare partnerships, or product roles where you help shape what we build next.
Health Technology & Digital Health Careers Broadly
Digital health is one of the fastest-growing sectors globally. The exposure you gain here — understanding real client pain, navigating a clinical product, and working with an international team — is highly transferable across the industry.
If you are a driven, thoughtful communicator who wants your first role to matter — we would love to hear from you.
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