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Simera

Client Support Specialist NG

Posted 2 months ago
Niger, Nigeria
2-5 years experience
crm communication feedback client-service
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AI Summary

The Client Support Specialist will respond to client inquiries across multiple channels and resolve service concerns to ensure a positive experience. They are responsible for maintaining accurate records, troubleshooting issues, and collaborating with internal teams to provide timely solutions.

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships.

Responsibilities
  • Respond to client inquiries through email, phone, chat, and other communication channels.
  • Provide accurate and timely information based on client needs and company procedures.
  • Assist clients with questions, requests, account-related issues, and service concerns.
  • Troubleshoot problems and provide effective solutions in a professional manner.
  • Follow up with clients to ensure their requests have been properly resolved.
  • Escalate complex or sensitive issues to the appropriate internal team.
  • Maintain accurate records of client interactions, requests, and resolutions.
  • Monitor open requests and ensure timely follow-up and resolution.
  • Identify recurring client concerns and communicate feedback to internal teams.
  • Collaborate with different departments to resolve client issues efficiently.
  • Maintain a professional, responsive, and client-focused approach in all interactions.
  • Follow company policies, procedures, and service standards.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong client service and relationship-building skills.
  • Strong problem-solving and critical-thinking abilities.
  • Excellent active listening and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple requests and priorities.
  • Ability to remain calm and professional when handling challenging situations.
  • Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
  • Strong follow-up and time-management skills.
  • Ability to learn new systems and processes quickly.
Requirements
  • Previous experience in client support, customer service, customer support, account management, or a similar role.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaborate effectively with internal teams.
  • Ability to manage multiple client requests while maintaining service quality.
  • Strong organizational and time-management skills.
  • Reliable internet connection and a suitable setup for remote work.
  • Professional, proactive, and client-oriented attitude.
  • English proficiency is required if the position involves supporting English-speaking clients.
By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
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