The Client Support Specialist will manage inbound and outbound calls and tickets for hospice and pharmacy clients to ensure high satisfaction. They will also assist with software setup, provide training, and contribute to the company's knowledge base.
ClientSupportSpecialist
ReportsTo:HeadofClientSupport Location:Remote/USA Position Type: Full-Time/Non-Exempt Compensation:$21.00-$22.00perhour
BetterRX is a growing software-as-a-service (SAAS) healthcare company seeking a Client Support Specialist to join our Client Experience Team. Our Support Team strives to provide world-class service and resolution to our clients' needs by tending to their requests promptly and providing resolutions with high quality and attention to detail. We want our clients to become raving fans of our technology and our service. In this highly visible role, you will be responsible for inbound/outbound support calls with both hospices and pharmacies. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence. We are a people-obsessed company on a mission to radically change patient care by ending medication delays that cause needless suffering. We provide software solutions that connect every member of the patient’s care team, including pharmacists.BetterRX is an AI forward organization. Many roles will have access and responsibilities that are benefitted by AI tools. We use AI wherever we can safely and responsibly do so to improve the speed and quality of our work.
IdealCandidate
You are self-motivated, accountable, poised under pressure, and driven by delighting (even the most difficult) customers. You are known as a team player,atrue‘peopleperson’andhavepriorexperienceinSaaSclientsupport or as a Pharmacy Technician. Join us in our mission to transform healthcare and make a meaningful impact on patient outcomes.
PrimaryResponsibilities
Handle 20-40 inbound support calls daily and tickets from both hospices and pharmacies.
Answer incoming support calls timely with minimal number of calls going to voicemail.
Place outbound calls to proactively check on new users, answer questions and offer brief training sessions to ensure they are confident in how to use the software.
Assist physicians with ePrescribing setup.
Assist Client Success Managers with ad hoc client requests, as needed
Ability to work 100% remote in quiet home office with reliable, high-speed Internet access.
Working Hours: Monday – Friday: 9-hour shift between the hours of 8am-8pm Eastern Time with a 1-hour lunch. 1st month of training the schedule will be: Monday-Friday (9am-6pm) Eastern Time.
Ability to work rotating weekends as needed.
Ability to work holidays as needed.
Ability to work on-call shifts, when needed.
Pharmacy Technician license preferred but not required.
Ability to travel for internal company retreats (twice annually)
Benefits:
100% Remote Environment
Medical, Dental, Vision, Accidental
Company paid: Short Term Disability, Long Term Disability and Life Insurance
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
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Marketing Manager
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