Client Support Specialist
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AI Summary
About A-Core Industrial Services
A-Core Industrial Services is a leading provider of concrete cutting, demolition, core drilling, and specialty construction services. Since 1974, we have delivered reliable solutions to commercial, industrial, and infrastructure clients across the United States while maintaining a strong commitment to safety, quality, and customer service.
Position Summary
The Client Support Specialist provides professional support to clients and internal teams by managing customer inquiries, maintaining accurate records, coordinating administrative tasks, and helping ensure a positive client experience. This role is ideal for an organized, detail oriented professional who enjoys building relationships and delivering excellent service in a remote environment.
Responsibilities
- Respond to client inquiries by phone and email.
- Maintain accurate client records and documentation.
- Assist with billing inquiries and routine account support.
- Prepare reports, spreadsheets, and business correspondence.
- Coordinate with internal teams to resolve client requests.
- Perform general administrative and data entry duties.
- Handle confidential information with professionalism.
Qualifications
- Minimum of 2 years of customer service, client support, or administrative experience.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Strong organizational and time management skills.
- High school diploma or GED required.
- Ability to work independently in a remote environment.
Preferred Qualifications
- Experience using CRM or customer support software.
- Experience in construction, industrial services, or a related industry.
Benefits
- 401(k) with Company Match
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Parental Leave
- Professional Development Assistance
- Work From Home
Work Location: Remote
Equal Opportunity Employer
A-Core Industrial Services is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment in accordance with applicable federal, state, and local laws.
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