Client Success Travel Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are expanding our remote client experience team and are looking for motivated, service-driven individuals to join us as Client Success Travel Advisors. In this role, you'll support travelers as they plan and organize vacations, ensuring each stage of the process is handled with care, accuracy, and clear communication.

This position is a great fit for individuals who enjoy helping people, managing details, and working in a flexible remote environment. Whether you're starting a new career path or looking to build on existing experience, full training and ongoing support are provided.

What Your Role Involves

• Guide clients through travel planning conversations and assist in identifying vacation options
• Collect trip details such as preferences, timelines, and budgets
• Research travel experiences including resorts, cruises, flights, transportation, and activities
• Assist in organizing and reviewing reservation information for accuracy
• Provide updates on travel confirmations, changes, and itinerary details
• Respond to client questions and support requests throughout the booking process
• Keep client records organized and up to date within internal systems
• Stay informed on travel opportunities, supplier updates, and destination information
• Take part in virtual training sessions and ongoing team development

Qualifications

• Clear and confident communication skills
• Strong attention to detail and organizational ability
• Self-motivated and able to work independently
• Comfortable using computers, email, and online platforms
• Professional communication habits and reliable internet access
• Willingness to learn new tools, systems, and processes
• Positive, service-oriented mindset
• Must be at least 18 years old
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

What You'll Gain

• Fully remote position with flexible scheduling
• Structured onboarding and step-by-step training
• Ongoing coaching and professional development support
• Access to travel supplier tools and industry resources
• Incentive opportunities and travel-related perks
• Growth potential within a supportive team environment
• Experience in a fast-growing customer-focused industry