Client Success Team Leader | HCM

#LI-DNI

Responsibilities

CBIZ’s Human Capital Management (HCM/HCA) division provides comprehensive workforce and HR solutions designed to help organizations attract, retain, and optimize their talent. The team partners with clients across areas such as payroll, benefits administration, HR technology, compliance, and workforce strategy, delivering scalable solutions that support business growth. By combining consultative expertise with technology-enabled services, CBIZ HCM helps clients streamline operations, enhance the employee experience, and drive long-term organizational performance.

Essential Functions and Primary Duties

• Guide efforts of group to complete responsibilities
• Assign, monitor and review progress and accuracy of work.
• Guide efforts and provide technical guidance on more complex issues. Complexity is based on the degree of uncertainty, financial risk, technical requirements, urgency and volume or size.
• Continues to spend a significant portion of time performing individual tasks related to the unit.
• Execute annual goals and priorities
• Ensure team performs work as prescribed by policies and procedures in order to achieve productivity, service and quality standards
• Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge
• Motivate, guide and train staff
• Additional responsibilities as assigned

Qualifications

Minimum Qualifications

• High School Diploma or GED equivalent required; Bachelor's degree preferred
• More than 3 years of directly related experience in the relevant industry
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrate industry experience and technical knowledge in area of expertise
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Strong communication skills both oral and written with all levels of an organization, both internally and externally

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.