Client Success Specialist

Job DetailsJob Location: NORTH LITTLE ROCK, AR 72114Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: DayClient Success Specialist  NOW HIRING for our next GeT Aboard Class! Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in-person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive. Location: North Little Rock, AR (Headquarters) Attendance is required—but we think you’ll agree it feels more like a launch party than training. ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge. Job Summary Location: Offices in North Little Rock, AR, and Phoenix, AZ. Open to remote in AR, LA, TX, OK, MO, TN, GA, and FL.  The Client Services Lead is the connective tissue between our clients, designers, and developers. This role owns the successful delivery and growth of multiple client engagements at the same time which requires balancing relationships, budgets, timelines, and people.  You are not a traditional project manager, and you are not a salesperson. You are a trusted partner to clients and a steady leader internally, someone who knows when to push, when to pause, and how to move work forward without unnecessary friction.   What You’ll Do  Client Leadership & Relationship Management  Serve as the primary point of contact for assigned clients  Run client calls, planning sessions, and product update demos  Build trust through clarity, follow-through, and thoughtful guidance  Communicate with Clients through email, virtual meetings, and in person (if required)  Identify opportunities to add value, expand scope, or shape future phases of work  Delivery & Coordination  Coordinate work across design, development, and strategy teams  Manage timelines, budgets, and priorities across multiple active projects  Remove blockers by asking the right questions and bringing in the right people at the right time  Ensure work stays aligned with client goals, not just task completion  Design & Technology Guidance  Use your working background in design and software development to translate client needs into clear, actionable direction for designers and developers.  Provide high-level guidance on design and technology decisions (without needing to be hands-on)  Ensure solutions remain practical, scalable, and aligned with project constraints  Team Leadership & Mentorship  Motivate and support developers to hit deadlines and maintain quality  Mentor team members on client communication and relationship awareness  Help teams understand the why behind the work, not just the tasks  Qualifications:  3 – 5 years of project management, agency, and/or relevant experience.   Excellent written and verbal communication  Strong ability to track, document, and report on project status  Confident running meetings, leading discussions, and demoing progress  Comfortable managing multiple workstreams simultaneously  Organized, proactive, and calm under pressure  Strong judgment around resourcing, knowing when to shift people and when stability matters more  Ability to sense when a client need is “Phase 1” vs. something better positioned for a future phase  Natural relationship-builder who enjoys helping clients succeed  Ability to motivate without micromanaging  Empathy for both clients and technical team  Comfort operating in ambiguity and helping others find clarity  Who You Are:  This role is ideal for someone who:  Enjoys being at the center of complex work  Thinks in outcomes, not just tasks  Has worked closely with designers and developers  Takes pride in making clients feel supported and teams feel empowered  Has some technical and/or design skills / background  About ATG Data Solutions   We believe in building inspired professionals, thriving businesses, and healthy communities. We offer technology services that empower people and organizations to do their best work and make an impact that matters. If you like to develop software that helps people, we want to talk to you.   We’re not just looking for developers, we are looking for people who want to become great!  We want people who are passionate about learning our client’s businesses and want to solve meaningful problems.   ATG is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve.   This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines. Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds. Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential. The physical demands described are representative of those needed to perform the job’s essential functions, with or without reasonable accommodation.   If you need accommodation during the application or interview process—or on the job—please contact Human Resources.   Applicants must be authorized to work in the U.S. without company sponsorship. We appreciate your interest in ATG!  Qualifications