Client Success Representative Bilingual (English & Spanish)

About Bobtail

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain.  We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.  

We work uniquely at Bobtail, where we value teams over individuals and constantly encourage experimentation and iteration to improve. Teams are given flexibility in working towards a shared purpose and the freedom to decide how they will accomplish their goals.  

If you are an out-of-the-box thinker that takes a proactive approach to collaborate with others to solve problems and achieve your goals - we would love to talk to you.  

The things we value:

1. Mission
2. Teams over individuals
3. Collaboration
4. Communication
5. Iteration
6. Experimentation and failing fast
7. Initiative and solutions-oriented approach
8. Documentation
9. Data
10. Mental health and work-life balance
11. Diversity
12. Transparency

You should apply if you have:

• Customer service experience
• At least 6 months tenure in Bobtail
• Speak both English & Spanish fluently
• Possess excellent verbal and written communication skills
• Time management and multitasking skills in order to handle multiple tasks and clients at once
• Strong organizational skills and attention to detail
• Capable of prioritizing tasks/requests to meet the client & company needs
• Ability to work independently and as part of a team.

You will be responsible for:

• Act as the first point of contact for company clients
• Resolve complaints and prevent additional issues by improving processes.
• Build & maintain a good relationship with assigned carriers based on trust and respect
• Collaborate with internal departments to fulfill carrier needs
• Maintain up-to-date knowledge of assigned accounts
• Answer incoming calls from carriers, brokers & potential new clients
• Communicate with assigned carriers via email, text, or phone

Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave

Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities, and perspectives.