Serve as the first point of contact for clients and carriers, responding to inquiries by phone, email, and text while maintaining strong relationships with assigned carriers. Resolve complaints, improve processes to prevent recurring issues, keep account knowledge current, and coordinate with internal departments to meet carrier needs.
The Director of Product will lead product strategy, development, and innovation by defining the roadmap and executing in collaboration with engineering and senior leadership. They are responsible for building the product management function from the ground up, hiring a team, and ensuring product decisions align with business and financial objectives.
The Director of Risk will lead and strengthen the company's risk, underwriting, fraud prevention, and compliance functions within the freight factoring industry. This role involves developing risk strategies, managing a distributed team, and implementing scalable controls to support responsible business growth.
