Client Success Coordinator

About Amiqus

Our benefits

About the role

Key responsibilities

• Serve as a primary point of contact for day-to-day client queries across all accounts, including Premium Support clients, delivering timely and personalised support to resolve inquiries and issues effectively while partnering with Client success managers on strategic matters or larger escalations.

• Complete managed services tasks, client reporting, and DBS approvals as required.

• Apply your analytical skills and problem-solving abilities to assist clients with their inquiries and support requests effectively and efficiently whilst maintaining our SLAs through our online ticket support system, email and phone. 

• Maintain a deep understanding of our products and services, our clients, and their respective sectors to provide bespoke, expert-level assistance and advice.

• Working collaboratively with the teams across the business to implement fixes; additionally, communicating with suppliers to escalate and resolve issues. 

• Analyse client metrics to spot trends and track client usage to help inform commercial decisions.

• Educate clients on product features, functionalities, and best practices to optimise their experience and ensure they are receiving maximum value from the product.

• Contribute to the creation and maintenance of support documentation, including FAQs, troubleshooting guides, and best practices, to facilitate efficient issue resolution.

• Manage a pooled portfolio of accounts, including running flat renewals, identifying and progressing upsell opportunities in partnership with SDRs, and delivering standard, template-based activation for clients within the pool.

• Deliver standard, template-based onboarding for new lower value clients e.g. under £10K

About you

You’re at your best in a dynamic, high-growth setting, where you can bring structure and focus to several concurrent projects. Someone who’s previously worked in a start up or scale up environment would probably thrive most in this role. 

In addition, we’re looking for:

• With a proven track record of providing high-quality support and commitment to delivering exceptional customer experiences.

• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.

• First-rate problem-solving skills and a proactive approach to issue resolution.

• Analytical mindset with the ability to interpret data and generate actionable insights.

• Strong organisational and time management skills to manage multiple tasks and priorities simultaneously, ensuring they are always on top of their responsibilities and deliverables.

• Proactive attitude and resourcefulness, which enables them to be highly adaptable and accountable.

This is a fast-growing, scale-up environment - not a large scale corporation. Things move quickly.  Whilst we have structure and excellent people -  you’ll need to be able to deliver and implement things directly so we’re looking for someone who’s energised by making change, having specific impact and scaling themselves as we grow on our 10x plan.

Interview process

We think it’s important to have an open and transparent process. The process might vary slightly but here’s what to expect:

• An initial conversation with a member of the People team

• Interview with Client Success team manager and Client Ops function manager

• References and background checks followed by role offer

Privacy policy

Commitment to inclusion

We recognise that diverse teams outperform. Perspectives and people of all backgrounds are welcome at Amiqus. 

We enable our people to do their best work and reward them based on performance. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in all of our work.

If there’s anything we can do to make sure you have a positive interview experience, please let us know.

Lastly, as you might expect, we care about privacy and have a privacy policy which explains how we handle your information and data.

Contact us

About us

• We’re one of the UK’s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation’s Future Fifty 2024 cohort
• We’re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years
• We’re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure
• As we succeed, we share in our success across all levels and roles

We value our People

At Amiqus, we’re building something exciting and we want you to be part of it. Here’s what you can expect:

• Work alongside talented, supportive people in a truly collaborative, cross-functional environmen
• Competitive salary & share options - grow your career as we grow
• Quarterly in-person meetups and team events to celebrate wins and shape what’s next
• Private health cover with Vitality, plus a range of insurance benefits for peace of mind
• 34 days annual leave - because rest matters
• 5% matched pension contribution - invest in your future
• Enhanced family leave and real support when returning to work