Client Success Associate

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Client Overview

Our client is a performance marketing company that helps brands scale customer acquisition through data-driven lead generation and smart campaign optimization. Their mission is to connect brands with qualified leads efficiently and transparently, building long-term client relationships rooted in performance, clear communication, and measurable growth. They operate in a fast-paced, results-driven environment where every insight, recommendation, and client interaction is tied to real, trackable impact.

Role Overview

The Client Success Associate will serve as the primary point of contact for a portfolio of client accounts, ensuring seamless communication, performance visibility, and data-driven recommendations that help optimize campaigns. This is a consultative, highly client-facing role that blends account management, analytical thinking, and proactive relationship building. The Client Success Associate will lead onboarding calls, conduct regular check-ins, and translate complex performance data into clear, actionable insights that drive stronger client results.

Location

Fully Remote (Work from Home) | 9 AM – 5 PM EST

Key Responsibilities

Client Communication & Relationship Management

• Act as the primary contact for client accounts via Slack, Email, and Google Meet.

• Lead onboarding sessions, pre-launch meetings, and periodic client check-ins (15-day, 30-day, etc.).

• Communicate campaign performance updates, findings, and next steps clearly and proactively.

• Ensure clients feel supported and informed at every stage of engagement.

• Proactively manage client relationships by identifying potential concerns, opportunities, and action items before they become issues.

• Investigate client concerns and performance challenges to identify root causes and collaborate on effective solutions.

• Continuously learn about clients' businesses, industries, and goals to provide more strategic support and recommendations.

• Maintain a professional, work-related social media presence and engage appropriately as part of the company's relationship-building and networking efforts.

Performance Insights & Reporting

• Review dashboards and reports prepared by the analytics team to extract key trends and insights.

• Deliver findings in a clear, client-friendly way — turning performance data into actionable recommendations.

• Identify patterns in campaign performance, lead quality, and conversion rates.

• Suggest optimizations based on client goals and data trends.

Organization & Follow-Ups

• Track and manage client action items and deliverables across a portfolio of approximately 50 clients.

• Ensure all follow-ups — including report delivery, campaign adjustments, and disposition data — are handled promptly.

• Maintain up-to-date communication records in internal systems and CRM platforms, with preference for candidates experienced in HubSpot Service Hub.

Qualifications — Experience

• 1+ year of experience in Client Success, Account Management, or Marketing Operations.

• Experience in sales, marketing, or performance marketing is a strong plus.

• Familiarity with marketing KPIs such as Cost Per Sale, Contact Rate, and Conversion Rate (training provided).

• Familiarity with CRM systems, particularly HubSpot Service Hub, is strongly preferred.

• Comfortable working with Excel or Google Sheets for light analysis and data verification.

• Reliable high-speed internet connection and a professional remote work setup.

Qualifications — Skills

• Consultative mindset — you don't just report data, you help clients make sense of it.

• Proactive communicator who anticipates client needs and follows up consistently.

• Analytical and detail-oriented with strong root-cause problem-solving skills; able to dig beneath surface-level issues and identify underlying drivers of client challenges.

• Personable and client-focused — able to build trust quickly and maintain strong professional relationships.

• Highly organized multitasker capable of managing a large client portfolio in a fast-paced environment.

• Naturally curious and growth-minded, with a genuine interest in continuous learning and understanding client businesses.

• Comfortable maintaining a professional presence on LinkedIn and leveraging social media as a relationship-building tool.

What Success Looks Like

• Clients receive timely, accurate communication and performance updates on a consistent basis.

• Account health improves through proactive insights and data-backed recommendations.

• Reports are delivered with clarity and context, helping clients make informed decisions.

• Retention and satisfaction metrics improve due to consistent, value-driven communication.

• Client challenges are addressed proactively through thoughtful analysis and root-cause problem solving rather than reactive issue management.

• Strong client relationships are built both through direct communication and professional industry engagement.

Opportunity

This is an exciting opportunity to join a growing, performance-driven team where your communication skills, analytical mindset, and client focus will directly shape the success of a diverse portfolio of brand clients. As a Client Success Associate, you'll play a central role in client retention, performance insight, and communication excellence — with real room to grow your expertise in marketing operations and account strategy. If you love turning data into clarity, thrive in collaborative environments, and genuinely enjoy helping clients win, this role was built for you.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets