Client Specialist (REMOTE)

SUMMARY

The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of Litigation
Support and Management Services. For more than four decades, we have served law firms, insurance companies,
corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive
breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and
back-office solutions to help increase productivity while reducing operational costs.

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.

ESSENTIAL DUTIES & TASKS

• Communicate status updates to clients via email and phone
• Work together with request processing team adjusting and re-issuing requests.
• Collaborate with clients solving issues/concerns
• Solid ability to obtain records/materials for case/insurance claim
• Record communications to/from clients and records custodians
• Work with clients for fee approvals, cancellations, holds, and other items
• Highly self-motivated
• Dependable
• Excellent time-management skills
• Dedicated to quality work
• Strong analytical and problem-solving skills
• Exceptional focus on priorities
• Proven proficiency in Microsoft Word, Excel, and web browser search engines
• Performs other duties as assigned.

 Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Strong interpersonal skills.
• Ability to deal effectively with individuals at all organizational levels.
• Good judgment and ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.
• Acute attention to detail.

WORK ENVIRONMENT

• Must be able to work with all staff to ensure the standards of MCS are met.
• Attitude--Presents self to customers with appropriate attitude.
• Privacy-- Respects customer privacy. Maintains a secure and trusting work environment.
• Phone Etiquette-- Follows department standards.
• Appearance--Maintains an appropriate professional appearance.
• Customer Waiting--Provide service to customer keeping the client informed of progress.
• MCS education--Meets all department educational requirements.

EQUIPMENT SOFTWARE 

• Proficient in MS Office and Google Apps
• Proficient with MCS portal sites
• Proficient with MCS Direct Admin Site
• Proficient with MCS Direct Site

ADDITIONAL POSITION INFORMATION

• Starting Rate; $18 hourly
• Hours: 9am to 5pm, Monday through Friday (West Coast)
• Required: successful completion of Background and Drug Screens