Client Services Director

At IA our team members are collaborative, creative, and entrepreneurial subject matter experts.  Being part of our team requires relevant experience, the curiosity and drive to continuously improve and innovate, daring, multi-faceted leadership, a commitment to optimizing the customer experience, and a love of making exceptional places for people to work and experience life. 

We are seeking a highly motivated and experienced Director of Client Services to join our Hospitality Studio. The Director of Client Services will play a crucial role in overseeing and enhancing client relationships, ensuring exceptional service delivery, and driving business growth within our Workplace practice. The Client Services Director is responsible for pursuing major opportunities, generating profitable growth and increased national market share by sourcing new clients and project leads, while working with existing clients for new or expanded opportunities.

Job Responsibilities

·       Develop and implement strategies to expand our client base and increase revenue

·       Identify emerging trends and opportunities within the luxury Hospitality market to position the firm competitively.

·       Execute quarterly and annual goals, strategies and tactics to achieve objectives; continually improve business development strategies

·       Attend networking events, be an active member of industry organizations and seek opportunities for leadership involvement

·       Support development efforts, including direct involvement with the development of proposals, collateral, advertising, web content, branding, messaging, presentation formats, databases and public relations programs/campaigns

·       Champion a client-focused culture throughout the organization, emphasizing responsiveness, accountability, and innovation.

Education, Work Experience, and Leadership

·       BA or advanced degree in marketing, sales, architecture, design or related fields

·       12+ years in progressive hospitality sector sales and marketing roles with demonstrated experience identifying, locating, and closing large accounts and variable projects.

·       Strong understanding of procurement processes, regulations, and contracting mechanisms.

·       Experience selling hospitality architecture and design services

·       Coordinate with other disciplines and studios to streamline client communication and project delivery processes.

Knowledge, Skills, and Abilities

·       Comprehensive knowledge of marketing concepts, principles and strategies

·       Creative, resourceful, dependable and self-directed

·       Ability to build solid, profitable relationships with clients and prospective clients

·       Advanced sales tracking software skills; CRM