Client Services Consultant
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AI Summary
The Client Services Consultant serves as the primary contact for customers to resolve software issues and optimize their use of the QFloors system. Responsibilities include handling support tickets, troubleshooting technical problems, and collaborating with internal teams to improve the customer experience.
About us
QFloors is an innovative ERP software company serving the flooring industry. We develop, sell, and support software solutions that streamline operations for flooring dealers nationwide. As a small business with a big future, we’re pioneering advancements that are transforming the industry. At QFloors, we treat employees like family and offer a supportive, growth-minded work environment with excellent benefits.
We’re currently looking for a motivated individual to join our Client Services Team. This is a full-time role with the opportunity to interact with customers across the country and Canada. You'll gain valuable experience in business operations and accounting principles while developing consulting, customer service, and technical support skills.
About the position
The Client Services Consultant is a key member of our support team, responsible for delivering exceptional service to our customers. You’ll act as a frontline resource for clients, helping them resolve software issues, understand product features, and get the most value out of their QFloors system. You’ll also collaborate with other internal teams to ensure our customers receive fast, accurate, and helpful assistance.
This role is ideal for someone who is curious, resourceful, and passionate about helping others succeed.
We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent.
What you’ll do
- Develop a strong working knowledge of QFloors software products and support tools.
- Handle incoming customer phone calls, assess the nature of the issue, and assist or transfer to the appropriate department as needed.
- Review and assign incoming emails and support tickets to the correct internal teams to ensure timely responses.
- Assist customers by answering questions about QFloors features, functionality, and best practices.
- Troubleshoot software-related issues and walk customers through solutions.
- Complete supervisor-assigned tickets and tasks, which may involve research, documentation, testing, or special projects.
- Accurately document all customer interactions in the support system.
- Contribute to internal knowledge base and documentation efforts.
- Stay up to date on product changes and enhancements.
- Collaborate with team members to improve support processes and the overall customer experience.
Requirements
- Excellent customer service skills with clear and professional verbal and written communication.
- Ability to manage a high-volume call and email queue with a calm, helpful demeanor.
- Strong writing and documentation skills with proper grammar and spelling.
- General computer literacy and proficiency in Microsoft Windows and Google Workspace.
- Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
- Self-motivated, proactive, and dependable when working without direct supervision.
- Eagerness to learn and grow within the company.
- Prior experience in a customer support or client services role is a plus.
- Bookkeeping or accounting knowledge and/or experience is strongly preferred.
- Familiarity with the flooring industry or ERP software is helpful but not required.
About our culture
- Work anywhere in the world for up to 3 months!
- We value families by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Step 1: We arrange a video call with you to assess your abilities.
Step 2: You complete a take-home assignment and attend the second video interview soon after.
Step 3: You may meet one of the founders.
Step 4: You receive an offer.
AI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices.
Expected salary range, Ontario based: $50,000 - $60,000 + other benefits.
We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation.
This is an existing vacancy on the team.
Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at ta@leaptools.com
You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.
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