Client Services Associate
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AI Summary
Provide administrative support to the Client Services department and cross-functional teams to ensure smooth day-to-day operations. Responsibilities include maintaining client records, preparing communication assets, and tracking utilization activity.
CuraLinc Healthcare is seeking a highly organized, detail-oriented professional to provide administrative support across our Client Services team and the broader organization. This position reports to the Director of Operations and plays a central role in keeping day-to-day operations running smoothly — coordinating schedules, managing documentation, supporting cross-functional projects, and handling the administrative work that allows our client-facing teams to deliver exceptional service.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Provide Day-to-Day Administrative Support to the Client Services Department and Cross-Functional Teams Across the Organization
- Maintain Client Records and System Data Across Internal Platforms
- Prepare, Pre-Build and Maintain Client-Facing Materials, Benefit Guides and Communication Assets
- Track and Reconcile Utilization Activity Across Domestic and Global Clients
- Support the Production, Compilation and Distribution of Client Utilization and Reporting Deliverables
- Manage Administrative Lists, Distributions and Documentation to Ensure Accuracy and Accessibility Across Teams
- Document and Maintain Standard Operating Procedures for Client Services Workflows
- Provide Administrative Support on Special Projects as Assigned by the Client Services Operations Manager
Required/Minimum Qualifications
- Bachelor’s Degree (Business, Communications or Health Promotion Preferred)
- 1+ Years of Administrative, Office Coordination or Executive Support Experience Preferred
- Highly Organized, Detail-Oriented, Self-Motivated and Able to Manage Competing Priorities
- Strong Written and Verbal Communication Skills, Including Proofreading and Document Formatting
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Comfort Learning New Software Tools
- Discretion and Professionalism in Handling Confidential Information
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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