Client Service Payroll Specialist

Build Relationships. Deliver Confidence. Drive Payroll Success.

At TalentPro, our clients aren't looking for a payroll processor. They're looking for a trusted advisor who can help them navigate payroll challenges, answer questions with confidence, and ensure their employees are paid accurately and on time.

We're seeking a Client Service Payroll Specialist who thrives on building relationships, solving problems, and delivering exceptional service. In this role, you'll serve as a primary point of contact for a portfolio of clients, combining payroll expertise with a consultative approach to help businesses operate smoothly and confidently. If you enjoy interacting with people as much as you enjoy getting the details right, this is the opportunity for you.

Why TalentPro?

TalentPro delivers comprehensive payroll, HR, and time‑management solutions that support clients across the United States. We believe our work matters. We are driven by the impact we create - for our customers, our communities, and each other. We believe that every voice counts, and that meaningful contribution is not limited by title or tenure. Collaboration, curiosity, and courage fuel our progress, and together, we build a culture where everyone belongs and everyone contributes.

What Success Looks Like in This Role

This isn’t just a list of tasks - it’s a roadmap for impact. You’ll be expected to:

• Deliver Accurate, Timely Payroll Services
  • Take full ownership of payroll execution for assigned clients.
  • Accurately process time tracking, payroll calculations, and paycheck preparation.
  • Ensure 100% on-time delivery of payroll runs with zero critical errors.
• Establish Trusted Client Relationships
  • Serve as the primary point of contact for payroll-related inquiries.
  • Respond to client questions and issues within 24 hours.
  • Maintain high client satisfaction scores through proactive communication and problem-solving.
• Contribute to Team and Process Improvement
  • Identify and recommend at least one payroll process improvement within the first 90 days.
  • Collaborate with team members to share best practices and support cross-training.
• Demonstrate Growth Potential
  • Show initiative in taking on additional responsibilities or mentoring peers.
  • Express interest in supervisory or client success leadership tracks.
• Support Pacific Time Zone Operations
  • Work Pacific Time hours to align with client needs.
  • Flexibility to adjust hours during peak payroll windows is a plus.

What You'll Need for This Position

• Technical Expertise: Deep experience with full-cycle payroll processing ideally in a multi-state/multi-client environment.
• Client Service Orientation: Proven ability to build rapport, understand client needs, and deliver a positive service experience through responsive support and guidance. 
• Communication: Ability to communicate clearly, professionally, and confidently while guiding clients through payroll questions and challenges. 
• Attention to Detail: Demonstrated commitment to accuracy, compliance, and thorough documentation.
• Digital Fluency: Comfort navigating payroll systems (UKG Ready), digital tools, and remote communication platforms.
• Critical Thinking: Skilled in identifying root causes, troubleshooting, and implementing solutions.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced, remote environment.
• Time Zone: Availability to work Pacific Time hours, regardless of location.

Bonus Skills (valued, but not required)

• Processing experience with UKG Ready.
• Exposure to agriculture, manufacturing, nonprofits.
• FPC or CPP certification.
• Spanish language proficiency to enhance client communication.
• Supervisory experience or aspirations.

What’s in it For You

• A role that offers both challenges and opportunities to grow with an expanding team of payroll and HR professionals.
• A remote-based role with Pacific Time Zone work hours. 
• A collaborative, values-driven culture where your expertise and voice matters.
• A competitive compensation and benefits package, including health, dental, vision, life, and disability insurance, 401k/profit-sharing, paid holidays, and flexible work schedules.

Compensation: In some states and municipalities, Pinion is required by law to include a reasonable estimate for range of compensation. When making compensation decisions, Pinion takes into account a variety of factors including but not limited to experience, skills, certifications/licenses, and geographic location. The wide range for this role reasonably accounts for these factors. Specific compensation decisions are made based on the facts and circumstances of each case. A reasonable estimate of the current range is $22 – 32/hour.

Remote Eligibility: This position is US - Remote Eligible. The role may include occasional work at a Pinion office or attendance at offsites, as requested/required by the firm and/or your supervisor. While the position is Remote Eligible, you must live in a state where Pinion has a registered entity and is actively hiring. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check the list periodically if the state you live in is on the exclusion list.

Colorado Residents: In any materials you submit, you will not be penalized for redacting or removing age-identifying information such as age, date of birth, or dates of school attendance or graduation. For intern applicants, we will need the date you anticipate being available to work full-time in order to be considered for a future full-time conversion offer.

EEO: Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

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