Client Service Analyst I - Remote

Summary

The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. The candidate filling this position needs to have a desire to think strategically and execute tactically while being client-focused, detail oriented, articulate, and credible. Client Services Analyst I will also be focused on ensuring each client's definition of quality is met by proactively reviewing processes and data.

Your role in our mission

• Ensures the timely and successful delivery of our solutions according to client needs and objectives
• Gains technical understanding and competency in their clients' solution features being delivered
• Leverages tools, reports and metrics in place to proactively perform first-level analysis and provide awareness to statuses
• Builds relationships with internal and external staff to ensure client expectations are being met.
• Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables
• Establishes centricity with client systems to ensure data is aligned between the company and our client's expectations
• Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately.

What we're looking for

• 1–3+ years of experience in client services, client support, account management, or a related field.
• Proficiency in Microsoft Outlook, Word, Excel, and Adobe Acrobat Pro.
• Strong attention to detail and data quality, including reconciling information across sources or platforms and accurately reviewing documents.
• Strong communication skills with a friendly, professional, and customer-focused approach.
• Strong analytical skills with the ability to interpret data, identify trends, and resolve discrepancies.

What you should expect in this role

• Remote (work from home) All USA Locations
• Work schedule is Monday - Friday, from 8:00 - 5:00 PM EST. 
• May be required to work extended hours for special business needs
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.

The deadline to submit applications for this posting is October 22, 2026.

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