Client Relationship Manager
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AI Summary
Manage and grow relationships for a portfolio of 150+ small business EAP clients by delivering value-added experiences and managing renewals. Provide consultative recommendations based on utilization data and coordinate benefit integration with other plan components.
Client Relationship Manager
CuraLinc is seeking a highly energetic client success professional to directly manage business relationships with key employee assistance program (EAP) clients (small business). The Client Relationship Manager is responsible for developing and implementing strategies pertaining to account retention and growth.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Manage And Grow Client Relationships: Act as the Primary Point of Contact for a Defined Book of Business of 150+ Small Business EAP Clients, Maintaining and Growing Business Relationships by Delivering a Consistent, Value-Added Experience, Proactively Managing Renewals, and Identifying Opportunities to Expand Services in Alignment with Client Goals
- Provide Consultative Recommendations and Evaluate Program Performance: Offer Consultative Recommendations to Help Clients Maximize the Value of Their EAP and/or Wellness Programs, Translating Utilization Data and Program Insights into Actionable Strategies — While Managing All Aspects of Program Performance Internally and Externally Through Business Reviews, Service Metric Tracking, and Coordination with Clinical and Operations Teams
- Develop Client-Specific Engagement Strategies: Partner with Client Plan Sponsors to Develop and Implement Culturally Relevant Engagement Strategies for EAP and/or Wellness Programs, Including Multi-Channel Communication Plans and Awareness Campaigns That Drive Employee Participation
- Coordinate Benefit Integration and Understand Product Suite: Coordinate CuraLinc's EAP and Behavioral Health Services with a Client's Other Benefit Plan Components, Serving as a Knowledgeable Resource to Brokers, Consultants, and HR Teams — While Maintaining a Working Understanding of CuraLinc's Product Suite, Industry Trends, and Competitive Positioning to Ensure Seamless Benefit Delivery and Effectively Articulate CuraLinc's Value
- Represent CuraLinc Healthcare: Represent CuraLinc at Client Presentations, Health Fairs, and Other Events — Including Open Enrollments and Wellness Workshops — Presenting Program Outcomes with Confidence and Reinforcing CuraLinc's Commitment to Employee Mental Health
- Contribute To Team Success: Actively Participate in Team Meetings, Cross-Functional Initiatives, And Leadership Requests, Fostering A Collaborative and Positive Team Environment That Reflects CuraLinc's Mission and Values
Key Skills and Competencies
- Exceptional Communication Skills: Demonstrated Ability to Communicate Clearly and Effectively with Clients and Internal Stakeholders Through Compelling Presentations, Written Correspondence, and Day-To-Day Interactions
- Client Relationship Management: Proven Ability to Manage Multi-Account Portfolios with a Focus on Satisfaction, Retention, and Relationship Growth Across a Diverse Book of Small Business Clients
- Consultative Problem-Solving: A Proactive Approach to Identifying Client Challenges and Developing Innovative, Data-Informed Solutions That Drive Measurable Program Outcomes and Long-Term Value
- Project And Organizational Management: Strong Organizational Skills with the Ability to Manage a High-Volume Book of Business, Prioritize Competing Tasks, and Meet Deadlines in a Fast-Paced Environment with Minimal Supervision
- Results-Oriented: Highly Motivated and Driven to Achieve Retention and Engagement Goals, with the Ability to Work Autonomously and Take Ownership of Account Outcomes
- Healthcare Benefits Knowledge: Working Knowledge of EAP, Behavioral Health, Wellness, and Related Employee Benefit Structures, Including Familiarity with PBM, UM, TPA, Carrier, and Broker Environments
- Self-Motivated And Detail-Oriented: Self-Driven with Strong Attention to Detail, Ensuring Accurate Reporting, Thorough Follow-Through on Client Commitments, and a High Standard of Professional Work Product
Required/Minimum Qualifications
- Two (2) to Four (4) Years of Relevant Client Management Experience
- Healthcare, Employee Benefits or Insurance Account Management Experience is Preferred (EAP, PBM, UM, Wellness, TPA, Carrier, Broker, etc.)
- BA/BS Degree
- Working Knowledge of Microsoft Office Suite
- Effective Speaking, Presentation and Communication Skills
- Strong Organizational Abilities
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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