Client Relations Specialist

Reveal Guides (a partner with Reveal Diagnostic) is a cutting-edge CAD/CAM medical device company that creates custom surgical splints using 3D cameras, mills, and SLS (laser) 3D printing technology for dental surgeons nationwide. 

We are seeking a dedicated Client Relations Specialist! In this dynamic role, you'll be delivering top-notch customer support, connecting with dental professionals and patients via phone and email. Your impressive communication skills will shine as you handle inquiries, manage escalated issues alongside our design team, and lead engaging training sessions. You'll be at the forefront of translating client requests into solutions and ensuring that every concern is resolved promptly. If you're passionate about creating positive experiences and building lasting relationships, we want you on board!

**Please note that we are prioritizing applicants from California, preferably the Bay Area

Responsibilities:

• Oversee multiple digital communication platforms to log and establish new digital patient records effectively.
• Address any technical issues with referring dentists, offering guidance on protocols to avoid future errors and enhance workflow efficiency.
• Deliver high-quality customer support through various platforms, including phone and email, maintaining a responsive communication flow.
• Continuously monitor and manage all communication channels, ensuring timely escalation of customer requests to the design team.
• Conduct follow-ups with clients to address unresolved issues while effectively managing project timelines and avoiding roadblocks to guarantee timely delivery.
• Facilitate training sessions for customer staff on operational protocols and oversee the project management of a complex multi-step design and fabrication process
• Evaluate digital imaging data for discrepancies, ensuring data integrity and compliance with established standards.
• Monitor and report on customer success metrics and engagement trends to drive continuous improvement and service excellence.

Skills & Relevant Experience:

• High school diploma or an Associate’s/Bachelor’s Degree, or an equivalent qualification.
• A minimum of one year of relevant experience in a dental or medical environment, along with knowledge of dental or medical terminology, is strongly preferred.
• Experience with CAD/CAM systems, 3D printing technology, or X-ray imaging is a plus.
• Proficiency in computer usage is essential.
• Must be willing to work in the Pacific Standard Time zone.

About You

• You have great attention to detail, and communication skills are key to ensuring success in this process.
• You possess professional, articulate, and superb communication skills.
• You are someone who is known for being highly organized and dependable.
• You’re a reliable worker who consistently follows through on commitments."
• You possess the skill to perform multiple tasks simultaneously.
• You’re eager to work hard and play an integral role in helping the team and company grow.
• You possess the capability to acquire knowledge and handle both software and hardware.
• Being proficient in working in a digital environment is highly important.
• You have an entrepreneurial spirit who enjoys business growth, challenges, and opportunities.

Details of Position: 

• Full-time hourly position reporting to the Director of Operations.
• Hourly pay: $26-$30 (based on experience)
• Shifts: Monday-Friday 8:00-5:00 pm (Pacific Standard Time)
• This role is primarily remote; however, based on operational needs, in-person attendance at the office may be required.
• Competitive compensation and benefits package including health care, paid sick and vacation time, holiday pay, and 401K matching.
• Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment and line production experience.

All your information will be kept confidential according to EEO guidelines.