Client Onboarding Specialist (Remote – LATAM)

• Serve as the primary point of contact for families from the moment a referral is received, guiding them by phone through every step of the onboarding journey.
• Conduct proactive outreach and follow-up calls to collect the information and documentation needed to move each family's case forward (contact details, insurance information, required forms and records).
• Help families understand and complete insurance verification, authorization, and documentation requirements, keeping them informed and reassured at every step.
• Schedule and confirm appointments, send timely reminders, and reschedule as needed so families never fall through the cracks.
• Identify and resolve barriers that could delay a family from starting services — such as insurance/payor transitions, transportation challenges, or missing paperwork — using creativity and sound judgment to find solutions.
• Keep accurate, up-to-date records of every family interaction in company systems.
• Help build and document repeatable outreach and onboarding processes, and contribute to training and growing the onboarding team over time.
   

• Fluent in English and Spanish (written and verbal) — required.
• Experience in a phone-based outreach, intake, scheduling, or client/patient onboarding role, ideally within healthcare or a service-based industry.
• Comfortable spending the majority of the workday on the phone with clients or families.
• A natural problem-solver with strong judgment and the ability to think creatively to remove obstacles.
• Excellent verbal and written communication skills, with a warm, empathetic, family-first approach.
• Strong organizational skills and the ability to manage a high volume of outreach and follow-ups at once.
• Familiarity with health insurance or authorization processes is a plus.
• Reliable high-speed internet and a quiet, professional home office setup.

• USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion.
• Performance bonus eligibility, paid quarterly, based on team and individual goals.
• 10 days of paid time off (PTO).
   

At Fiesta Health, we believe that a diverse, inclusive, and equitable workplace is essential to our mission of delivering compassionate, high-quality care. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills—because the more inclusive we are, the better we can serve our community.