Client Facing Direct Mail Specialist

This role is remote and open to non-US candidates.

The role is contract (1099) to hire. 

This role requires strong strategy, customer service, and communication skills. 

About Us

We’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here!

Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more.

Role Overview

You are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output — end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.

What You Own

• Day-to-day client communication across your portfolio

• Campaign timelines: from brief to mail drop, nothing falls through without you catching it

• Proactive status updates — clients hear from you before they ask

• Coordination with internal teams (creative, data, print vendors) to hit deadlines

• Flagging risks early and escalating with a proposed solution, not just a problem

• Documentation: creative approvals, list specs, drop dates, performance recaps

• First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies

What You Do Not Own

• Channel strategy

• Media budget decisions

• Final creative direction

What Success Looks Like

• Clients hit their targets and know why — or why not

• Zero surprises on drop dates, list issues, or budget overruns

• Client sentiment scores trend up quarter over quarter

• The channel strategy lead is freed to focus on strategy, not logistics

• Leadership never has to step in as interim AM

What We're Looking For

• MUST have 2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing

• MUST have superb strategy and communication skills (written and verbal)

• MUST be highly organized... clients and leadership should never have to ask twice.

• Comfortable in ambiguity without needing hand-holding

• Detail orientation that doesn't slow you down

• Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus

• You ask questions early, not after something breaks

Culture Fit Signal

You take ownership without being told to. You treat client relationships like partnerships, not transactions. You escalate the right things and handle everything else. You're the kind of person who checks the mail drop confirmation before the client does.

Compensation

• $55,000 – $80,000 depending on experience, skill set, and location
• Fully Remote
• Benefits Upon Hire (Review at 90 days)