Client Connect Specialist

About Remedy

Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings, and a primary focus on supporting preventative health and Hospital in the Home (HITH) services. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high quality safe care in the comfort of the customers’ home.

Our Opportunity to you

The Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.

This is a virtual role, open to candidates based in QLD, NSW, SA, NT, VIC, ACT or ACT. Full time 12-month fixed term contract.

The day to day

• Responsible for outbound contact with referred healthcare clients
• Management of inbound phone/email enquiries
• Referral administration and data entry
• Manage and support client enrolment into Remedy Health Coaching programs
• Offer education on offered programs to diverse clients based on eligibility and health funds

About you

• Demonstrated experience in customer support roles
• Demonstrated experience in sales and growth highly regarded
• Demonstrated experience working in the health services industry
• Tech savvy, strong administration, and time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
• Proactive and self-motivated

Why work for Australian Unity? 

• Hybrid working, enjoy true flexibility we are also open to a fully remote set up for the right candidate 
• Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Purchase additional leave, buy up to 2 extra weeks of annual leave each year
• Exclusive employee discounts across Australian Unity products, travel, accommodation, and retail
• Novated leasing, salary package a new car through either Maxxia or Flare Cars and save on tax

*Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan